Assistant Venue Manager

The Porepunkah Pub; Porepunkah; On-site; AUD 65,000 - 90,000; Part time

Job summary

The Porepunkah Pub is seeking an experienced hospitality leader to join as Second-in-Charge (2IC). This senior, hands-on role works with the Venue Manager to run day-to-day operations and build a high-performing team.

You will be confident leading a team, making decisions during busy service, and be hands-on across all areas when required. You will support staff supervision, training and development, maintain service standards, and help implement opening/closing procedures.

Qualifications

• Previous hospitality experience, ideally in a busy, high-volume venue (essential)
• Strong leadership, people-management and communication skills (essential)
• Strong understanding of customer service and venue operations (essential)
• Ability to confidently lead a team during busy periods (essential)
• Strong problem-solving and decision-making ability (essential)
• Ability to remain calm and professional under pressure (essential)
• Reliable, organised and able to work independently (essential)
• Willingness to work across different areas of the venue when required (essential)
• Prior experience in bar operations, front-of-house supervision, restaurant management or broader venue management (desirable)

Responsibilities

• Support the Venue Manager with day‑to‑day running of the pub and take charge when unavailable.
• Provide strong leadership and direction to front‑of‑house, bar and other operational team members.
• Lead shifts and ensure services are organized, efficient and delivered to a high standard.
• Support staff during busy periods and step into operational roles when required.
• Maintain high standards of customer service, presentation, cleanliness and professionalism.

Skills

Hospitality leadership

People management

Customer service

Decision making under pressure

Communication skills

Organisational skills

Willingness to work across venue areas

Reliability & independence

Education

RSA certification

Job description

Porepunkah Pub is seeking an experienced hospitality leader to join our team as Second-in-Charge (2IC). This is a senior, hands‑on operational role working closely with the Venue Manager to run the venue day‑to‑day and to build a positive, professional, high-performing team. We are looking for someone who is confident leading a team, comfortable making decisions during busy service, and willing to be hands‑on across all areas of the venue when required.

Key responsibilities

Support the Venue Manager with the day‑to‑day running of the pub and take charge of venue operations when the Venue Manager is unavailable or off‑site.

Provide strong leadership and direction to front‑of‑house, bar and other operational team members.

Lead shifts and ensuring services are organised, efficient and delivered to a consistently high standard.

Support staff during busy service periods and step into operational roles when required.

Maintain high standards of customer service, presentation, cleanliness and professionalism throughout the venue.

Support the Venue Manager with staff supervision, training, development and performance expectations.

Help create a positive workplace where team members feel supported while also being held accountable to expected standards.

Ensure staff understand their roles and responsibilities during each shift.

Support opening and closing procedures and ensure all required operational tasks are completed correctly.

Assist with cash handling, till reconciliation and end‑of‑day procedures where required.

About you

Previous hospitality experience, ideally in a busy, high-volume venue (essential)

Strong leadership, people‑management and communication skills (essential)

Strong understanding of customer service and venue operations (essential)

Ability to confidently lead a team during busy periods (essential)

Strong problem‑solving and decision‑making ability (essential)

Ability to remain calm and professional under pressure (essential)

Reliable, organised and able to work independently (essential)

Willingness to work across different areas of the venue when required (essential)

Current RSA or willingness to obtain all required certifications before commencing relevant duties (essential)

Prior experience in bar operations, front‑of‑house supervision, restaurant management, kitchen leadership or broader venue management (desirable)

This is a casual position with part‑time or full‑time growth opportunity.

About us

At Porepunkah Pub, we want our leadership team to help build a workplace that reflects the values identified by our team: Hardworking, Resilient, Humble, Selfless, Driven, Authentic, Genuine, Caring, Supportive, Strong, Funny, Dedicated and Respectful.