Restaurant/Functions Manager

Norton Hospitality Group; Woombye; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Full-time management position

Ownership of restaurant and functions

Input into growth direction

Supportive management environment

Long-term career opportunities

Job summary

The Woombye Pub on the Sunshine Coast is recruiting a Restaurant & Functions Manager to lead the day-to-day restaurant operations and to drive the development and delivery of functions and events. Join our management team and partner with our Head Chef, Publican and venue management to deliver outstanding service, grow the business and own the front-of-house experience across dining and events.

You'll be on the floor, managing from the front, and helping shape the future direction of the venue's

Qualifications

• 2 years' experience in a restaurant supervisory or management position.
• Experience coordinating functions, events, group bookings or private celebrations.
• Strong leadership skills and ability to train, motivate and develop a team.
• Customer-service focus and understanding of the customer journey.
• Excellent organisation and attention to detail.

Responsibilities

• Lead day-to-day operation of the restaurant and dining areas.
• Recruit, train, mentor and develop front-of-house team.
• Create a positive service culture and ensure an exceptional customer experience.
• Coordinate functions, group bookings and private events from enquiry to delivery.
• Manage staffing levels and rosters in line with trade requirements.
• Ensure food safety, RSA, WHS and operational standards are met.

Skills

Restaurant management

Events coordination

Team leadership

Customer service

Operations decisions

Communication

POS systems

Tools

H&L POS

SevenRooms

me&u

Uber Eats

Job description

An exciting opportunity to help lead the next chapter of one of the Sunshine Coast's favourite local pubs.

The Woombye Pub is a much-loved local venue with a great social atmosphere, a strong food following and a relaxed, family-friendly offering.

With our exciting new Beer Garden development adding another dimension to the venue and creating further opportunities for dining, events and functions, we're looking for an experienced Restaurant & Functions Manager to join our management team and take ownership of our front-of-house restaurant and functions operations.

Working closely with our Head Chef, Publican and venue management team, this is a hands-on role for someone who loves hospitality, knows what great service looks like and wants the opportunity to help grow a business.

An exciting opportunity to help lead the next chapter of one of the Sunshine Coast's favourite local pubs.

The Woombye Pub is a much-loved local venue with a great social atmosphere, a strong food following and a relaxed, family-friendly offering.

With our exciting new Beer Garden development adding another dimension to the venue and creating further opportunities for dining, events and functions, we're looking for an experienced Restaurant & Functions Manager to join our management team and take ownership of our front-of-house restaurant and functions operations.

Working closely with our Head Chef, Publican and venue management team, this is a hands-on role for someone who loves hospitality, knows what great service looks like and wants the opportunity to help grow a business.

About the Role

As Restaurant & Functions Manager, you'll take responsibility for the day-to-day operation of our restaurant and dining areas while also driving the development and delivery of functions and events.

You'll be involved from the initial customer enquiry right through to the successful delivery of an event, while ensuring our everyday diners receive the same high standard of service and hospitality.

Your responsibilities will include:

• Leading the day-to-day operation of the restaurant and dining areas.

• Recruiting, training, mentoring and developing our front-of-house team.

• Creating a positive service culture and ensuring an exceptional customer experience.

• Working closely with the Head Chef to ensure seamless communication between front and back of house.

• Managing bistro and beer garden reservations, table allocations and customer enquiries.

• Coordinating functions, group bookings, celebrations and private events from enquiry through to delivery.

• Working with management to identify opportunities to grow restaurant and function trade.

• Preparing function details and ensuring the kitchen, bar and service teams are fully briefed.

• Managing staffing levels and rosters in line with anticipated trade and business requirements.

• Maintaining presentation and service standards throughout the restaurant and function spaces.

• Using POS, reservation and online ordering platforms effectively.

• Responding professionally to customer feedback and resolving issues when required.

• Maintaining appropriate food safety, RSA, WHS and operational standards.

• Being visible, hands-on and actively involved in service.

About You

We're looking for an experienced hospitality professional who is ready to take ownership of the role.

Ideally, you'll bring:

• At least 2 years' experience in a restaurant supervisory or management position.

• Demonstrated experience leading a busy restaurant or hospitality operation.

• Experience coordinating functions, events, group bookings or private celebrations.

• Strong leadership skills and the ability to train, motivate and develop a team.

• A genuine customer-service focus and an understanding of the complete customer journey.

• Excellent organisation, attention to detail and follow-through.

• Confidence working independently and making operational decisions.

• Strong communication skills and the ability to work collaboratively with chefs and venue management.

• Experience with H&L POS and SevenRooms, or similar POS and reservation systems.

• Familiarity with online ordering and delivery platforms such as me&u and Uber Eats, or similar systems.

• Current RSA and appropriate hospitality compliance knowledge.

• Availability to work across evenings, weekends and public holidays as required.

Above all, you'll be someone who enjoys being on the floor, leading from the front and creating the kind of atmosphere that keeps customers coming back.

Why Join Woombye Pub?

This is a great time to become part of the Woombye team.

The venue continues to evolve, with our new Beer Garden creating additional opportunities to grow our food, dining and functions business. You'll have the opportunity to work alongside a new Head Chef and established venue management team and have genuine input into how our restaurant and functions offering develops.

In return, we offer:

• A competitive salary package, negotiable based on experience.

• A full-time management position with a successful and established hospitality group.

• The opportunity to take genuine ownership of the restaurant and functions operation.

• Input into the future direction and growth of the venue's food and events offering.

• A supportive and collaborative management environment.

• Long-term career opportunities within Norton Hospitality Group.

If you're an experienced hospitality professional who loves great food, great service and bringing memorable events to life, we'd love to hear from you.

Applications will be treated with the strictest confidence.

Find out more about the Woombye Pub at thewoombyepub.com.au

Learn more about Norton Hospitality Group at nhgroup.com.au