Assistant Strata Manager: Property & Admin Support

Ignite Strata Solutions; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Ignite Strata Solutions in Melbourne is seeking an Assistant Strata Manager to provide administrative, operational and customer service support to Strata Managers. You will assist in delivering management services, coordinating communications, and maintaining records in compliance with procedures and regulations.

The role focuses on supporting stakeholders, coordinating contractors, and ensuring efficient service delivery within Owners Corporations.

Qualifications

• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail and reliability.
• Ability to manage multiple tasks and stakeholders.
• Proactive, solution-focused mindset.
• Proficient with MS Office.

Responsibilities

• Respond to telephone, email and written enquiries from owners, residents, committee members, contractors and service providers
• Provide professional and timely customer service to all stakeholders
• Manage and prioritise incoming correspondence on behalf of Strata Managers
• Escalate complex matters to the relevant Strata Manager where required
• Prepare and issue Work Orders and Requests for Quotes, including follow up and completion
• Oversee document management across key property management functions
• Direct incoming invoices for processing and payment
• Assist with insurance renewal processes when required
• Coordinate building move ins and move outs with Building Managers
• Support Owners Corporation meetings by drafting and distributing agendas, minutes, and action items

Skills

Multitasking

Interpersonal skills

Communication

Attention to detail

Team collaboration

Problem solving

Financial literacy

MS Office

Office administration

Property experience

Tools

MS Office

Job description

Ignite Strata Solutions in Melbourne is seeking an Assistant Strata Manager to provide administrative, operational and customer service support to Strata Managers. You will assist in delivering management services, coordinating communications, and maintaining records in compliance with procedures and regulations.

The role focuses on supporting stakeholders, coordinating contractors, and ensuring efficient service delivery within Owners Corporations.