Assistant Strata Manager

Ignite Strata Solutions; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Ignite Strata Solutions in Melbourne is seeking an Assistant Strata Manager to provide administrative, operational and customer service support to Strata Managers. You will assist in delivering management services, coordinating communications, and maintaining records in compliance with procedures and regulations.

The role focuses on supporting stakeholders, coordinating contractors, and ensuring efficient service delivery within Owners Corporations.

Qualifications

• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail and reliability.
• Ability to manage multiple tasks and stakeholders.
• Proactive, solution-focused mindset.
• Proficient with MS Office.

Responsibilities

• Respond to telephone, email and written enquiries from owners, residents, committee members, contractors and service providers
• Provide professional and timely customer service to all stakeholders
• Manage and prioritise incoming correspondence on behalf of Strata Managers
• Escalate complex matters to the relevant Strata Manager where required
• Prepare and issue Work Orders and Requests for Quotes, including follow up and completion
• Oversee document management across key property management functions
• Direct incoming invoices for processing and payment
• Assist with insurance renewal processes when required
• Coordinate building move ins and move outs with Building Managers
• Support Owners Corporation meetings by drafting and distributing agendas, minutes, and action items

Skills

Multitasking

Interpersonal skills

Communication

Attention to detail

Team collaboration

Problem solving

Financial literacy

MS Office

Office administration

Property experience

Tools

MS Office

Job description

Ignite Strata Solutions is one of Melbourne's leading providers of professional Owners Corporation (Body Corporate) management services. We partner with Owners Corporations across the city, delivering comprehensive, reliable, and people focused management solutions.

About the role

The Assistant Strata Manager provides administrative, operational and customer service support to Strata Managers in the management of Owners Corporations. The role is responsible for assisting in the efficient delivery of management services, supporting stakeholder communications, coordinating maintenance and contractor engagement, maintaining accurate records and ensuring compliance with company procedures and legislative requirements.

Key responsibilities

Respond to telephone, email and written enquiries from owners, residents, committee members, contractors and service providers

Provide professional and timely customer service to all stakeholders

Manage and prioritise incoming correspondence on behalf of Strata Managers

Escalate complex matters to the relevant Strata Manager where required

Prepare and issue Work Orders and Requests for Quotes, including follow up and completion

Oversee document management across key property management functions

Direct incoming invoices for processing and payment

Assist with insurance renewal processes when required

Coordinate building move ins and move outs with Building Managers

Support Owners Corporation meetings by drafting and distributing agendas, minutes, and action items

What you bring

Reliability and strong multitasking ability

Excellent interpersonal skills grounded in respect and professionalism

Clear, confident stakeholder communication

Strong written and verbal communication

A curious, solution focused mindset

A collaborative approach and willingness to follow direction

High attention to detail

Pride in producing quality work

Solid financial and literacy skills

Strong MS Office capability is a must

Previous office administration experience (property experience highly regarded)