Assistant Store Manager - Tkd

Blackwoods; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Team member discount card for retail伙伴

Continuous training and career dev.

Team events and awards

Employee Assistance Program

Refer-A-Friend program – up to $2,000

Additional annual leave up to 4 weeks

Generous parental leave

Free onsite parking

Job summary

Blackwoods is seeking an Assistant Store Manager to support the Store Manager and lead a high-performing retail team. You will drive sales growth, coach staff, and ensure exceptional customer experiences while maintaining safety and operational standards.

The role requires flexibility to work weekends and rotate into Store Manager duties as needed.

Qualifications

• Proven retail leadership experience in a supervisory role.
• Strong people leadership with coaching and performance management.
• Track record of achieving sales targets and KPIs.
• Customer-first mindset with focus on service and relationships.

Responsibilities

• Drive sales, gross profit and store performance to meet targets.
• Lead, coach and develop team to deliver excellent customer service and sales results.
• Build strong customer relationships and ensure an outstanding experience.
• Support recruitment, onboarding, training and performance management.

Skills

Retail leadership

Coaching & development

Customer service focus

Commercial awareness

Tools

Retail tooling

Job description

About the role

We're looking for a hands‑on and customer‑focused Assistant Store Manager to support the Store Manager in leading a high‑performing retail team. This role plays a critical part in driving sales growth, delivering exceptional customer experiences, maintaining operational excellence and fostering a safe, engaged and productive workplace culture. You'll lead from the front, coach and develop team members, and step into Store Manager responsibilities when required.

This role operates on a rotating roster, so flexibility to work weekends when scheduled is required.

What you'll be doing

• Drive sales, gross profit and overall store performance to achieve business targets.
• Lead, coach and develop team members to deliver exceptional customer service and sales results.
• Build strong customer relationships and ensure a consistently outstanding customer experience.
• Support recruitment, onboarding, training and performance management of team members.
• Ensure compliance with WHS, company policies, procedures and operational standards.
• Oversee day‑to‑day store operations, including stock management, merchandising and acting as Store Manager when required.

We're looking for someone who

• Proven retail leadership experience in an Assistant Store Manager, Department Manager or Team Leader role.
• Strong people leadership skills with experience coaching, developing and managing team performance.
• Demonstrated success achieving sales targets, KPIs and commercial outcomes.
• A customer‑first mindset with a proven track record of delivering exceptional service and building customer relationships.
• Strong commercial acumen and the ability to balance operational execution with business performance.
• Trade background, retail tooling, maintenance or DYI home expert – any experience with wide range of tools is highly regarded but not essential.

What's In It For You

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks' additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more!

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.