Assistant Store Manager - Lead & Elevate CX

Singtel; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Exclusive discounts and $80 monthly in

25% off Optus products

Job summary

Optus is seeking an Assistant Store Manager for the Murray St team in Perth. You will support the Store Manager to lead a high‑performing team, coach staff for outstanding customer experiences, and ensure smooth daily operations in a customer‑first environment.

You’ll manage escalated inquiries with poise, drive engagement, and help grow a positive store culture. This role offers opportunities to develop leadership capabilities within a major Australian retailer.

Qualifications

• Experience leading small teams in a retail or service environment.
• Ability to coach and develop staff with constructive feedback.
• Strong customer service focus and problem-solving mindset.

Responsibilities

• Lead by supporting the Store Manager to maintain a high‑performance culture.
• Coach and develop team members with guidance and feedback to deliver memorable customer experiences.
• Maintain an energised, customer‑first environment for customers and staff alike.
• Oversee daily operations, coordinate shifts and service delivery to uplift performance and efficiency.
• Handle escalated customer enquiries with calm professionalism and de‑escalation techniques.
• Drive team engagement through goal setting, learning, and collaboration.

Skills

Leadership

Coaching

Customer focus

Calm under pressure

Operations awareness

Team culture

Job description

Optus is seeking an Assistant Store Manager for the Murray St team in Perth. You will support the Store Manager to lead a high‑performing team, coach staff for outstanding customer experiences, and ensure smooth daily operations in a customer‑first environment.

You’ll manage escalated inquiries with poise, drive engagement, and help grow a positive store culture. This role offers opportunities to develop leadership capabilities within a major Australian retailer.