Chocolate Retail Assistant Manager — Lead & Delight

Lindt & Sprüngli; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Lindt & Sprüngli in Melbourne is seeking an Assistant Store Manager to support the Store Manager, mentor Chocolate Ambassadors, and deliver a memorable chocolate experience to customers.

You will help with rosters, budgeting, product knowledge, and promotions while leading by example on service standards. Join a globally loved brand that values creativity, teamwork, and personal growth.

Qualifications

• Experience in QSR/retail or hospitality with clear communication and enthusiasm.
• Barista experience desirable.
• Grow local community and drive return sales.
• Strong time management and ability to work independently to deadlines.
• Excellent rapport-building to lead a team of Chocolate Ambassadors.

Responsibilities

• Support Store Manager in guiding and mentoring the team.
• Delegate, coach and lead daily operations and customer service.
• Assist with roster and budget management.
• Lead with passion on product knowledge and preparation.
• Deploy visual merchandising strategies and promotions.
• Develop and lead the team toward future successes.

Skills

Customer service

Leadership

Team coaching

Sales upselling

Communication

Barista experience

Job description

Lindt & Sprüngli in Melbourne is seeking an Assistant Store Manager to support the Store Manager, mentor Chocolate Ambassadors, and deliver a memorable chocolate experience to customers.

You will help with rosters, budgeting, product knowledge, and promotions while leading by example on service standards. Join a globally loved brand that values creativity, teamwork, and personal growth.