Senior Service Team Lead - Customer Experience & Growth

Springwood Nissan & GWM; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly performance bonuses

Commission

Company vehicle or car allowance

Job summary

Westpoint Autos Springwood is seeking an Assistant Service Manager to join our high-performing multi-franchised Service Centre. You will lead by example, mentor a team of Service Advisors, and own the customer experience in a fast-paced, high-volume environment serving Nissan and GWM.

We offer progression to a full Service Manager role, above-market salary packages, monthly bonuses and commission, plus a company vehicle or car allowance.

Qualifications

• Proven ability to exceed customer satisfaction targets.
• Excellent leadership and mentoring skills.
• Ability to work to tight deadlines with professionalism and accuracy.
• A natural problem-solver who thrives in a busy environment.

Responsibilities

• Lead by example as a Senior Advisor and front-line Manager
• Coach and develop a team of Service Advisors to hit performance targets
• Deliver exceptional service experiences that keep customers coming back
• Drive results by exceeding internal KPIs and manufacturer benchmarks
• Communicate with clarity and confidence, even under pressure
• Maintain exceptional time management, organisation, and conflict resolution skills

Skills

Leadership

Mentoring

Problem-solving

Deadline-driven

Job description

Westpoint Autos Springwood is seeking an Assistant Service Manager to join our high-performing multi-franchised Service Centre. You will lead by example, mentor a team of Service Advisors, and own the customer experience in a fast-paced, high-volume environment serving Nissan and GWM.

We offer progression to a full Service Manager role, above-market salary packages, monthly bonuses and commission, plus a company vehicle or car allowance.