Assistant Park Manager

BarraCrab Caravan Park; Isaac Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

BarraCrab Caravan Park in Clairview, Queensland, is seeking an Assistant Park Manager to support day-to-day operations and guest experiences.

You will assist the Park Manager with bookings, reception, staff coordination, and safety compliance, stepping up when needed. A hands-on, flexible approach and knowledge of hospitality are essential, along with RSA and RMLV certificates and a current driver’s license.

Qualifications

• Experience in holiday park operations or hospitality is required/desirable.
• RSA and RMLV certificates are required.
• Strong customer service skills with ability to manage challenging situations calmly.
• Well-developed organisational and interpersonal skills.

Responsibilities

• Oversee guest services, bookings, and reception.
• Assist in staff coordination, inductions, and training.
• Ensure compliance with workplace health and safety and company policies.
• Step up to manage park operations when the Park Manager is away.

Skills

Customer service

Organisation

Interpersonal skills

Microsoft Office

Reservation/PM systems

Staff coordination

Education

Hospitality Management qualification desirable

Tools

Reservation/Property management systems

Job description

Are you ready to take the next step in your hospitality career while working in one of Queensland's most picturesque beach locations?

Barracrab Caravan Park, Clairview, nestled 120km south of Mackay is renowned for its welcoming atmosphere and pristine grounds. We are seeking a hands-on, motivated Assistant Park Manager to support the Park Manager in delivering an unforgettable holiday experience for our guests.

About Us

BarraCrab is a family owned and run caravan park. We have absolute beach frontage and provide travelers with a unique and friendly holiday experience, committed to creating memorable experiences for guests and residents while ensuring sustainable, high-quality operations.

Your Role

As the Assistant Park Manager, you'll work closely with the Park Manager to ensure the smooth day-to-day running of the park. You'll assist with everything from guest services, staff coordination and administration. When the Park Manager is on leave or rostered days off, you'll step up to manage the park's operations.

Key Responsibilities

• Assist in overseeing all aspects of park operations, including reception, End of business day till balances, Stock take, housekeeping, grounds, and maintenance.
• Provide excellent customer service, including managing bookings, responding to enquiries, and resolving guest concerns.
• Support staff training and inductions.
• Ensure compliance with workplace health and safety, emergency procedures, and company policies.

What You'll Need

• Previous experience in holiday park operations, hospitality, or similar (qualifications in Hospitality Management or related field desirable).
• RSA and RMLV
• Strong customer service skills with the ability to manage challenging situations calmly.
• Well-developed organisational and interpersonal skills.
• Practical skills and willingness to "pitch in" across different areas of the park.
• Competent in Microsoft Office and reservation/property management systems.
• Current driver's licence (First Aid Certificate and National Police Check desirable).