Guest Services Officers

Belgravia Health and Leisure Group Pty Ltd; Gold Coast City; On-site; AUD 36,000 - 44,000; Part time

Job summary

Belgravia PRO Ocean Beach Tourist Park on the Gold Coast is seeking a Guest Services Officer to welcome guests and handle inquiries both in person and by phone.

Reporting to the Park Manager, you will assist with bookings, cash and EFTPOS transactions, and light administration and cleaning tasks, with a 7-day roster including weekends and public holidays. RMS experience is highly regarded.

Qualifications

• Friendly, enthusiastic; available to work 7-day roster including weekends and public holidays.
• Experience with computerised booking systems and cash handling.
• Willingness to learn and apply our systems and processes.
• First Aid Level 2 and CPR current.
• National Police Check on onboarding; Working with Children Check NSW or equivalent.

Responsibilities

• Deliver exceptional service to guests face to face and over the phone.
• Assist with administrative tasks and cleaning duties.
• Assist with bookings and reservations, cash handling and EFTPOS transactions.

Skills

Customer service

Telephone manner

Booking systems

Cash handling

Teamwork

Tools

RMS

Job description

QLD, Belgravia PRO Ocean Beach Tourist Park - Miami 4220

• Casual position
• Be part of a dynamic and growing team
• Flexible work conditions

An exciting opportunity to work in a holiday park in the beautiful coast in the City of Gold Coast, Queensland.

The Role

We are looking for bright and enthusiastic candidates to work in the role ofGuest Services Officer at our Ocean Beach Tourist Park.

Reporting to the Park Manager, this role involves delivering exceptional service to our guests - face to face and over the phone - as well as assisting with administrative and cleaning tasks.

Experience with RMS would be highly regarded.

About you

You will be friendly, enthusiastic and available to work over a 7 day week roster including weekends, evenings and public holidays.

You will bring to the role:

• Fantastic customer service;
• Professional and personable telephone manner;
• Experience with computerised booking systems and good computer skills;
• Willingness to learn and apply our systems and processes;
• Experience handling cash and EFTPOS transactions;
• Flexible attitude to hours, including availability on weekends and at short notice.
• Ensure the cleaning is completed in a timely manner
• Ability to work in a team environment

ESSENTIAL:

• First Aid Level 2
• Current CPR
• National Police Check clearance upon on-boarding
• Working with Children's Check NSW or equivalent

DESIRABLE:

• RMS 9+(Online Reservation System) experience preferredbut not necessary
• Minimum 2 years experience in a similar role

We can provide regular work for the right person; a stimulating and challenging work environment and Hospitality Award pay and conditions.

The Company

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks, we are also offering Park Manager training through the company’s successful RTO

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail]

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement