Assistant Manager | Royal Oak, Double Bay

Welcome Hospitality Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Royal Oak Hotel in Double Bay is seeking an experienced, hands-on Assistant Manager to join our management team. You will lead a front-of-house team, ensure smooth daily operations, and uphold high standards of service and venue presentation.

We value leadership from the floor, attention to detail, and proactive problem-solving to continually improve the pub experience. NSW RSA and gaming competencies are required; experience in a busy pub is highly regarded.

Qualifications

• Experience in hospitality management or supervisory role.
• Confident leading a team during a busy service.
• Leads from the floor rather than from the office.
• Strong eye for detail and venue presentation.
• Excellent communication with customers and team.
• Current NSW RSA and gaming competency/licence.

Responsibilities

• Leading shifts and ensuring smooth day-to-day venue operations
• Being visible, hands-on and present on the floor during service
• Leading, motivating and supporting the front-of-house team
• Maintaining high standards of customer service, cleanliness and venue presentation
• Ensuring the venue is set, stocked and ready for trade
• Monitoring service standards and stepping in wherever the team needs support
• Managing opening and closing procedures
• Cash handling and other shift management responsibilities
• Supporting stock control, ordering and operational processes
• Managing customer feedback and resolving issues professionally
• Maintaining RSA, gaming, WHS and other compliance requirements
• Supporting the training and development of team members
• Working with the management team to continually improve the venue and customer experience

Skills

Team leadership

Hospitality management

Customer service

Attention to detail

Communication

Organization

Reliability

RSA compliance

Job description

Ready to take the next step in your hospitality management career?

The Royal Oak Hotel is looking for an experienced, hands-on Assistant Manager to join our management team in the heart of Double Bay.

The Royal Oak is a busy, established Eastern Suburbs pub with a strong local following. We're looking for someone who enjoys being on the floor, leading a team and creating a great pub experience - someone who notices the details, takes ownership and knows how to run a strong service.

This is a great opportunity for an experienced hospitality manager or supervisor looking to take on more responsibility and continue developing their career.

Ready to take the next step in your hospitality management career?

The Royal Oak Hotel is looking for an experienced, hands-on Assistant Manager to join our management team in the heart of Double Bay.

The Royal Oak is a busy, established Eastern Suburbs pub with a strong local following. We're looking for someone who enjoys being on the floor, leading a team and creating a great pub experience - someone who notices the details, takes ownership and knows how to run a strong service.

This is a great opportunity for an experienced hospitality manager or supervisor looking to take on more responsibility and continue developing their career.

The Role

Working closely with the General Manager and venue management team, you'll play a key role in the day-to-day operation of the hotel.

Your responsibilities will include:

• Leading shifts and ensuring smooth day-to-day venue operations
• Being visible, hands-on and present on the floor during service
• Leading, motivating and supporting the front-of-house team
• Maintaining high standards of customer service, cleanliness and venue presentation
• Ensuring the venue is set, stocked and ready for trade
• Monitoring service standards and stepping in wherever the team needs support
• Managing opening and closing procedures
• Cash handling and other shift management responsibilities
• Supporting stock control, ordering and operational processes
• Managing customer feedback and resolving issues professionally
• Maintaining RSA, gaming, WHS and other compliance requirements
• Supporting the training and development of team members
• Working with the management team to continually improve the venue and customer experience

About You

We're looking for someone who:

• Has previous experience in a hospitality management or supervisory role
• Is confident leading a team and running a busy service
• Leads from the floor rather than from the office
• Has a strong eye for detail and takes pride in venue presentation
• Understands what great pub service looks like
• Is proactive - you notice what needs doing and get it sorted
• Communicates well with customers and team members
• Remains organised and makes good decisions under pressure
• Is reliable, positive and comfortable taking ownership of a shift
• Holds a current NSW RSA and relevant gaming competency/licence requirements

Previous experience in a busy pub environment will be highly regarded.

What We Offer

• Competitive remuneration based on experience
• A supportive and experienced management team
• Genuine opportunities for career progressionTraining and development
• Exposure to all aspects of venue operations
• The opportunity to make an impact and continue developing your management career

Most importantly, we're looking for someone who wants to help run a great pub.

If you're an experienced hospitality leader ready for your next step, we'd love to hear from you.

Please note: This is an onshore position. Only candidates currently residing in Australia with valid Australian working rights will be considered.