Hands-On Assistant Manager — Pub Operations Leader

Welcome Hospitality Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Royal Oak Hotel in Double Bay is seeking an experienced, hands-on Assistant Manager to join our management team. You will lead a front-of-house team, ensure smooth daily operations, and uphold high standards of service and venue presentation.

We value leadership from the floor, attention to detail, and proactive problem-solving to continually improve the pub experience. NSW RSA and gaming competencies are required; experience in a busy pub is highly regarded.

Qualifications

• Experience in hospitality management or supervisory role.
• Confident leading a team during a busy service.
• Leads from the floor rather than from the office.
• Strong eye for detail and venue presentation.
• Excellent communication with customers and team.
• Current NSW RSA and gaming competency/licence.

Responsibilities

• Leading shifts and ensuring smooth day-to-day venue operations
• Being visible, hands-on and present on the floor during service
• Leading, motivating and supporting the front-of-house team
• Maintaining high standards of customer service, cleanliness and venue presentation
• Ensuring the venue is set, stocked and ready for trade
• Monitoring service standards and stepping in wherever the team needs support
• Managing opening and closing procedures
• Cash handling and other shift management responsibilities
• Supporting stock control, ordering and operational processes
• Managing customer feedback and resolving issues professionally
• Maintaining RSA, gaming, WHS and other compliance requirements
• Supporting the training and development of team members
• Working with the management team to continually improve the venue and customer experience

Skills

Team leadership

Hospitality management

Customer service

Attention to detail

Communication

Organization

Reliability

RSA compliance

Job description

The Royal Oak Hotel in Double Bay is seeking an experienced, hands-on Assistant Manager to join our management team. You will lead a front-of-house team, ensure smooth daily operations, and uphold high standards of service and venue presentation.

We value leadership from the floor, attention to detail, and proactive problem-solving to continually improve the pub experience. NSW RSA and gaming competencies are required; experience in a busy pub is highly regarded.