Assistant Manager, Refrigeration & Trade Customers

Reece Group; Newcastle-Maitland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts on bathroom/kitchen

Reece Boost - cashback on groceries, f

Paid parental leave

Job summary

Reece Group in Broadmeadow is seeking an Assistant Manager to lead daily store operations within Actrol, supporting technicians and trades with top-tier refrigeration products and services.

You will manage staff, maintain OHS compliance, and handle debt and customer queries while fostering strong relationships with customers. A valid driver’s licence and POS proficiency are essential.

Qualifications

• Previous experience in retail management or customer service and enjoys helping customers both in person and over the phone.
• A clean, valid driver’s licence.
• Competency in using Point of Sale systems or being able to pick up new systems quickly.

Responsibilities

• Deliver customised customer service solutions, meeting the unique needs of our trade customers.
• Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.
• Take ownership of areas such as debt management, resolving customer complaints and building customer relationships.
• Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.

Skills

Retail management experience

Customer service excellence

POS systems proficient

Driver's licence

Tools

Point of Sale systems

Job description

Reece Group in Broadmeadow is seeking an Assistant Manager to lead daily store operations within Actrol, supporting technicians and trades with top-tier refrigeration products and services.

You will manage staff, maintain OHS compliance, and handle debt and customer queries while fostering strong relationships with customers. A valid driver’s licence and POS proficiency are essential.