Assistant Manager - (Actrol) Broadmeadow

Reece Group; Newcastle-Maitland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts on bathroom/kitchen

Reece Boost - cashback on groceries, f

Paid parental leave

Job summary

Reece Group in Broadmeadow is seeking an Assistant Manager to lead daily store operations within Actrol, supporting technicians and trades with top-tier refrigeration products and services.

You will manage staff, maintain OHS compliance, and handle debt and customer queries while fostering strong relationships with customers. A valid driver’s licence and POS proficiency are essential.

Qualifications

• Previous experience in retail management or customer service and enjoys helping customers both in person and over the phone.
• A clean, valid driver’s licence.
• Competency in using Point of Sale systems or being able to pick up new systems quickly.

Responsibilities

• Deliver customised customer service solutions, meeting the unique needs of our trade customers.
• Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.
• Take ownership of areas such as debt management, resolving customer complaints and building customer relationships.
• Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.

Skills

Retail management experience

Customer service excellence

POS systems proficient

Driver's licence

Tools

Point of Sale systems

Job description

Assistant Manager - (Actrol) Broadmeadow

About Actrol

We keep things cool!

We are Australia’s leading supplier of plumbing and bathroom products with over 10,000 people located across 900+ branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it’s a small fridge or walk‑in unit, we help fridgies to keep it cool.

About the Role

As part of the leadership team in Broadmeadow, you will support local technicians and tradespeople access all the products they need to maintain essential refrigeration services. This role is a blend of customer relationship building, team leadership, and daily store operations, all aimed at maintaining a high standard of service and customer satisfaction.

Key Responsibilities

• Deliver customised customer service solutions, meeting the unique needs of our trade customers.

• Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.

• Take ownership of areas such as debt management, resolving customer complaints and building customer relationships.

• Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.

We’d love to hear from you

• Previous experience in retail management or customer service and enjoys helping customers both in person and over the phone

• A clean, valid driver’s licence

• Competency in using Point of Sale systems or being able to pick up new systems quickly.

• Wanting to develop your career - either locally, within our network

Our perks and benefits

• Performance based bonuses

• Paid annual leave

• Continuous learning and development programs to support your career goals

• Generous discounts for those looking to renovate their bathroom or kitchen

• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more

• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that’s the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.