Guest-Experience Operations Lead

Merivale; Narooma; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive monthly perks

Staff Cellar – premium wines at staff

Paid parental leave

Unlimited career growth

Merivale Academy – Leadership, Guest E

Professional accreditation support – W

Employee Assistance Program – wellness

Employee Referral Program

Job summary

Merivale’s Lynch's Hotel in Narooma is seeking an experienced Assistant Operations Manager to lead a vibrant hospitality team and deliver exceptional guest experiences in a historic, locally loved venue.

You will coach a diverse workforce, drive revenue initiatives, oversee financial controls, and partner with chefs and front-of-house teams to uphold Merivale’s renowned standards while embedding a warm, community-focused service culture.

Qualifications

• Experience in hospitality management preferred.
• Strong leadership and customer service excellence.
• Ability to drive revenue and control costs.

Responsibilities

• Lead a diverse team to deliver guest-focused service.
• Drive revenue initiatives and monitor financial controls.
• Collaborate with culinary and service teams to uphold standards.
• Foster a warm, community-oriented guest experience.
• Mentor staff to grow within Merivale's venue network.

Skills

Team leadership

People management

Sales-driven mindset

Financial management

Job description

Merivale’s Lynch's Hotel in Narooma is seeking an experienced Assistant Operations Manager to lead a vibrant hospitality team and deliver exceptional guest experiences in a historic, locally loved venue.

You will coach a diverse workforce, drive revenue initiatives, oversee financial controls, and partner with chefs and front-of-house teams to uphold Merivale’s renowned standards while embedding a warm, community-focused service culture.