Assistant Manager | Doonside Hotel

Marlow Hotel Management; Blacktown; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Doonside Hotel, part of The Marlow Hotel Group, is seeking a passionate Assistant Manager to support the General Manager in daily operations and uphold top-tier customer service.

You'll manage day-to-day tasks, work across shifts (days, nights and weekends), be KPI-driven, and develop people while maintaining a fun, high-performance culture with RSA & RCG compliance.

Qualifications

• Proven success in a Hotel role.
• Excellent personal presentation and attention to detail.
• Sound negotiation and complaint handling skills.
• Strong experience in gaming.
• Strong leadership and culture building skills.
• A passion for leading and developing people.
• An ability to have fun while achieving targets.
• RSA & RCG required.

Responsibilities

• Assist in day-to-day venue operations with GM.
• Meet tailored KPIs and participate in learning opportunities.
• Work days, nights, weekends and public holidays.
• Permanent salary position with career progression in the group.

Skills

Hotel experience

Presentation

Negotiation

Gaming experience

Leadership

People development

Fun with targets

RSA/RCG

Job description

The Doonside Hotel is part of The Marlow Hotel Group. The venue provides full hotel facilities including a Sports Bar, Accommodation and Gaming VIP lounge. Its an Iconic venue, that is undergoing a drastic transformation.

We are seeking a passionate and hands-on Assistant Manager to join our team, who will work closely with the General Manager to ensure the day to day operations of the venue run smoothly, whilst the highest standards of customer service are being met.

Whilst completing all Assistant Manager day to day shift duties, you'll be allocated tailored KPIs and given learning opportunities on a timely basis

The successful applicant will need to demonstrate:

• Proven success in a Hotel role
• Excellent personal presentation and attention to detail
• Sound negotiation and complaint handling skills
• Strong experience in gaming
• Strong leadership and culture building skills
• A passion for leading and developing people
• An ability to have fun while achieving targets
• RSA & RCG required

This is a permanent salary position (approx. 40-44 Hours p.w) andinvolves days, nights and weekend work including selected Public Holidays.

Excellent career prospects exist within our group for those that aspire to a great career in hospitality.