Assistant Manager- Front Office

Pullman; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Pullman Sydney Hyde Park is seeking a Front Office Supervisor to lead the day-to-day operations of the Front Office team and deliver exceptional guest service.

You will oversee staff, resolve guest issues promptly, and ensure smooth operations in the absence of senior management, while maintaining a high level of communication with other departments.

Qualifications

• Experience in hotel operations and front office.
• Strong knowledge of Opera/Opera Cloud, Outlook and Office.
• Customer-focused with leadership and communication skills.
• Ability to respond effectively to emergencies and guest issues.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and motivate the Front Office team to maintain high service standards.
• Ensure smooth hotel operations in absence of senior management with strong customer service.
• Actively resolve guest complaints to reach win-win solutions.
• Assist with check-in and check-out when needed.
• Respond to and coordinate emergency situations.

Skills

Guest focus

Leadership

Communication skills

Problem solving

Education

Experience in the hotel industry

Tools

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Company Description

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

Your responsibilities will include:

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Managementwith a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Qualifications

The requirements and skills for the job will be:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to be flexiblein a fast paced and dynamicenvironment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills – both written and verbal
• Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training

Please note that only candidates with full working rights in Australia will be considered for this position. Visa sponsorship is not available for this role.

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.