Assistant Manager - Ballina

G'day Group; Ballina Shire; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Free accommodation and utilities

Bonus scheme

Professional growth opportunities

Discounts on 300+ parks

Employee Assistance Program

Job summary

G'day Group is seeking an Assistant Manager at Ballina Discovery Parks to lead a high-performing team and ensure exceptional guest experiences. You will manage daily operations, oversee check-ins and reservations, and contribute to revenue growth across a leading Australian park network.

The role requires proven hospitality management experience, people leadership skills, and strong budgeting capabilities, with flexibility for weekend and after-hours work.

Qualifications

• Proven experience in hospitality/accommodation management.
• Strong leadership with focus on training and development.
• Excellent financial management and budgeting experience.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

Skills

Hospitality management

People leadership

Budgeting

Customer service

Operations management

Tools

RMS (reservations system)

Job description

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

Ballina Discovery Parks

Set within the natural beauty of the Northern Rivers, Discovery Parks, Ballina is a destination where exceptional hospitality meets an enviable coastal lifestyle. Just moments from pristine beaches and the Richmond River, as an Assistant Manager, you'll have the opportunity to lead a high-performing team, create memorable guest experiences and build your career with Australia's leading regional travel company.

About the Role

Your responsibilities will include but are not limited to:

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

About you

We are looking for a superstar individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.

• Proven experience in hospitality/accommodation management
• People leadership skills with a focus on training and development
• Strong financial management and budget oversight experience
• Tech savvy with RMS experience or similar reservations systems
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Flexibility and availability for weekend and after-hours shifts

Benefits for you

• Competitive salary package with Free accommodation, and utilities included
• Quarterly and annual bonus scheme
• Professional growth opportunities
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.