Assistant Manager - Forster

Discovery Parks; Tuncurry; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Free accommodation

Bonus scheme

Career development

Park discounts

Recognition awards

Employee assistance

Redevelopment investment

Regional lifestyle

Job summary

Discovery Parks Forster Discovery Park is seeking an energetic, hands-on Assistant Manager to lead day-to-day operations, drive guest experience and mentor a team across housekeeping, maintenance and reception.

You’ll report to the Park Manager, manage check-ins, reservations and budgeting, with a focus on service excellence and revenue optimisation while upholding the park’s strong reputation.

Qualifications

• Experience in hospitality/tourism management.
• Strong leadership and people development skills.
• Ability to manage park operations in the manager’s absence.

Responsibilities

• Support Park Managers with day-to-day operations.
• Lead and support teams across housekeeping, grounds & maintenance and reception.
• Manage guest check-ins, reservations, accounts and guest experience.

Skills

Hospitality leadership

People management

Guest experience

Budgeting & P&L

Communication

Coaching & development

Operations management

After-hours availability

Team collaboration

Tools

Power BI

RMS or similar PMS

Job description

About Us

G’day Group comprises Australia’s leading tourism brands, including Discovery Parks, Resorts and the G’day Rewards loyalty program. With more than 2,000 employees across Australia and the largest network of holiday parks in the country, we’re passionate about creating exceptional experiences for our guests and providing rewarding careers for our people.

About Forster Discovery Park

This is an exciting opportunity to join an award-winning, industry-leading holiday park located approximately 3.5 hours north of Sydney and just 10 minutes from the beach. The park offers an enviable lifestyle, with the Wallamba River nearby for water skiing and jet skiing, while Newcastle Airport is approximately 1hr 30 minutes away.

With a strong base of loyal guests, high levels of pre-booking and consistently strong customer satisfaction, this is a park that is going from strength to strength.

About the Role

We’re looking for an energetic, hands-on Assistant Manager who thrives in a busy environment, enjoys leading people and isn’t afraid to get stuck in.

This is a significant operational leadership role within a large and successful park. You’ll work closely with the Park Managers to oversee day-to-day operations and play a key role in ensuring the park continues to deliver the exceptional guest experience it is known for.

The park comprises 90 cabins, 70 tourist sites, 35 permanent sites and 120 annuals, with a team of approximately 30 across Housekeeping, Grounds & Maintenance and Reception.

Your responsibilities will include, but are not limited to:

• Supporting the Park Managers with the overall day-to-day operation of the park
• Taking responsibility for park operations in the Manager’s absence
• Leading and supporting teams across Housekeeping, Grounds & Maintenance and Reception
• Managing guest check-ins, reservations, accounts and overall guest experience
• Responding to after-hours requirements and operational callouts
• Driving exceptional customer service and maintaining the park’s strong reputation
• Supporting budgeting, P&L management and revenue optimisation
• Using business intelligence and reporting tools to understand performance and identify opportunities
• Coaching, developing and motivating team members
• Supporting recruitment, onboarding and ongoing training
• Working collaboratively across departments to ensure the park operates smoothly
• Contributing to initiatives that drive guest loyalty, repeat visitation and revenue

About You

We’re not looking for someone who simply wants to manage from behind a desk.

We’re looking for a confident, capable and personable leader who enjoys being visible, getting involved and leading by example, who is not afraid to roll up their sleeves, support the team and do what it takes to deliver a great outcome for guests and the business.

To be successful, you’ll bring:

• Proven experience in hospitality, tourism, accommodation or holiday park management
• Strong people leadership skills and a genuine interest in developing others
• The confidence and capability to lead park operations in the Manager’s absence
• Strong organisational skills and the ability to juggle multiple priorities
• A flexible, adaptable and solutions-focused approach
• Sound financial understanding, including P&L and budget management
• Strong computer literacy, including confidence with spreadsheets, reporting and business intelligence tools such as Power BI
• Experience with RMS or similar reservations/property management systems
• Excellent communication and interpersonal skills
• A strong customer-centric mindset
• A willingness to be hands‑on and work alongside your team
• Flexibility to work weekends and after‑hours when required

Most importantly, you’ll bring personality. You’ll be approachable, resilient, proactive and comfortable working in a fast‑paced environment where every day can be different.

Benefits for You

• Competitive salary package with free accommodation and utilities included
• Quarterly and annual bonus scheme
• Professional growth and career development opportunities
• Discounts on accommodation across more than 300 G’day holiday parks
• Service recognition awards
• Employee Assistance Program
• The opportunity to join a high-performing, award‑winning park following a $20m+ redevelopment
• An exceptional regional lifestyle with accommodation provided

Ready to Make Your Move?

This is more than just a job — it’s an opportunity to make a lifestyle change and become part of a close‑knit, family‑friendly park community.

If you’re an experienced hospitality or tourism professional looking for your next challenge, want to lead from the front and are excited by the opportunity to join a park with a strong reputation, loyal customer base and significant recent investment, we’d love to hear from you.

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children’s Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.