Assistant Manager - Biloela

Discovery Parks; Banana Shire; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On-site accommodation provided

Employee discounts

Job summary

Discovery Park Biloela is seeking an experienced hospitality leader to join as an Assistant Manager in a hands-on role.

Reporting to the Park Manager, you’ll oversee daily operations, guest services, budgeting and a motivated team to deliver an exceptional guest experience in regional Queensland. You’ll step up in the manager’s absence, build strong community relationships and help grow workstay opportunities.

Qualifications

• Experience in hospitality, accommodation, tourism or caravan park operations.
• Proven leadership and team development abilities.
• Track record in guest service and community-focused hospitality.
• Sound understanding of budgeting, revenue and cost control.
• Familiarity with park reservations systems such as RMS or Newbook.

Responsibilities

• Manage daily park operations and after-hours callouts as required.
• Oversee guest check-ins, reservations, accounts and reception operations.
• Build relationships with guests to foster a welcoming park community.
• Assist with budgeting, revenue management and cost control.
• Lead the team, coach staff and step in during manager absence.
• Support marketing initiatives to attract guests and workstay opportunities.

Skills

Hospitality management

Leadership

People management

Customer service

Budgeting

Reservations systems

Tools

RMS

Newbook

Job description

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2,000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey and exciting opportunities for our people.

About Discovery Park Biloela

Discovery Park Biloela is a unique and vibrant property located in the heart of Central Queensland, offering a home away from home for workers, contractors, travellers and long-term guests.

With a strong focus on workstay accommodation, the park has a welcoming, community-minded atmosphere where guests often become familiar faces. This is a fantastic opportunity to join a hands-on property where no two days are the same, relationships matter and you can make a genuine impact on the guest experience and the success of the park.

Located in the thriving regional town of Biloela, you’ll enjoy the best of country Queensland living, with wide-open spaces, a relaxed lifestyle and a strong local community. Biloela is surrounded by some of Central Queensland's most spectacular natural attractions, with easy access to lakes, rivers, national parks and outdoor adventures.

For someone looking for an exciting regional lifestyle, a rewarding hospitality career and the opportunity to become part of a close-knit team, Discovery Park Biloela is a place where you can truly make your mark.

The Role

This is an exciting opportunity for an experienced hospitality or accommodation professional to step into an Assistant Manager role at Discovery Park Biloela.

Working closely with the Park Manager, you’ll play an integral role in the day-to-day running of the property, supporting the team, building strong relationships with our guests and ensuring the park operates smoothly and efficiently.

This is a hands-on leadership position suited to someone who thrives on variety, enjoys being part of a community and takes genuine pride in creating an exceptional experience for guests. You’ll have the opportunity to take ownership, make decisions and play a key role in the ongoing success of the park.

Your Responsibilities Will Include But Are Not Limited To

• Manage daily park operations and attend to after-hours callouts when required
• Oversee guest check-ins, reservations, accounts and general reception operations
• Build strong relationships with our guests, creating a welcoming and positive park community
• Assist with budgeting, revenue management and cost control to support the park's financial performance
• Deliver an exceptional guest experience, responding to enquiries, feedback and reviews
• Support, coach and motivate the team, contributing to a positive and productive workplace
• Step up and lead park operations in the Manager's absence
• Assist with marketing initiatives to promote the park and attract new guests, businesses and workstay opportunities
• Develop positive relationships with local businesses, contractors, community groups and key stakeholders
• Work collaboratively with the wider G'day Group network, sharing resources, knowledge and support where required
• Assist across all areas of the park as needed, taking a hands-on approach to maintaining high standards
• Help create a safe, welcoming and enjoyable environment for both guests and team members

About You

We’re looking for a superstar individual who is passionate about hospitality, thrives in a hands-on environment and loves creating great experiences for people.

You’ll be a confident and approachable leader who can build genuine relationships with guests and team members, keep things running smoothly and step up to take charge when required.

You’ll enjoy the variety that comes with working in a regional property and be someone who isn’t afraid to roll up your sleeves and get involved.

Skills And Experience Include

• Proven experience in hospitality, accommodation, tourism or caravan park operations
• Strong people leadership skills, with a focus on training, development and creating a positive team culture
• Experience working with long-stay, corporate, contractor or workstay guests will be highly regarded
• Sound financial understanding, with experience assisting with budgets, revenue and cost control
• Tech savvy, with experience using RMS, Newbook or similar reservations systems
• Excellent communication and interpersonal skills
• A genuine customer-first approach and passion for delivering memorable guest experiences
• A hands-on approach and willingness to assist across all areas of the park
• Ability to confidently lead operations in the Manager's absence
• Strong organisational skills and the ability to juggle competing priorities
• Flexibility to work weekends, public holidays and after-hours when required
• A current driver's licence

Why work for us

• Live and work in beautiful Biloela with on-site accommodation provided
• Join a unique property with a friendly, community-focused atmosphere
• Enjoy a relaxed regional lifestyle in the heart of Central Queensland
• Make a genuine impact in a hands-on role where your ideas and initiative are valued
• Professional growth opportunities across Australia's largest park network
• Enjoy G'day Group discounts across 300+ holiday parks
• Service recognition awards
• Employee Assistance Program
• Fantastic opportunities to explore the great outdoors and experience the best of regional Queensland
• Be part of a supportive team and a national organisation with exciting career pathways

If you're ready to take the next step in your hospitality career, enjoy working with people and want the opportunity to live and work in beautiful regional Queensland, this could be the perfect opportunity for you.

Come and be part of something special at Discovery Park Biloela.

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.