Trade Counter Assistant - Castle Hill (Actrol) (TH)

Reece; New South Wales; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Performance based bonuses

Structured learning and development

Real leadership development

Generous discounts on bathroom/kitchen

Reece Boost cashback and discounts

Paid parental leave

Job summary

Reece invites applications for a Trade Counter Assistant at Castle Hill. You will support engineers, project managers and tradespeople, assist customers, prepare quotes, and help keep the branch running smoothly. This role offers career growth within our network and exposure to leadership opportunities.

Join a team focused on customer success, product knowledge, and safe work practices, with training onboarding and development pathways across our network.

Qualifications

• Customer service experience and ability to assist customers with product information.
• Ability to prepare and provide quotes in person or over the phone.
• Experience with stock control and inventory handling.

Responsibilities

• Provide customer service and information about products.
• Provide quotes in person and over the phone.
• Undertake pick packing and stock control activities.
• Maintain a safe, organized, and welcoming branch environment.
• Make deliveries to customers using a company vehicle.
• Upskill with tailored on-the-job training initiatives.
• Develop operational and commercial skills for future leadership roles.

Skills

Customer service

Quotes

Stock control

Delivery coordination

Leadership potential

Computer literacy

Weekend shifts

Job description

Trade Counter Assistant - Castle Hill (Actrol) (TH)

About Actrol We keep things cool! We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it is a small fridge or walk-in unit, we help fridgies to keep it cool.

About the role

As part of the Branch Staff team at Actrol in Castle Hill, you will help engineers, project managers and other tradespeople access the products they need to undertake major projects, as well as undertaking other tasks that keep customers happy and the branch running smoothly. This is an exciting opportunity to join one of our high-performing talent hubs, designed to fast-track development and build your skills to confidently step into a future leadership position! Working closely with experienced Branch Leaders, you'll gain hands-on exposure to all aspects of the business while developing the skills, knowledge and confidence to take on greater responsibilities. If you're someone who enjoys learning, thrives in a customer-focused environment and is motivated by career growth, this role offers a genuine pathway into future leadership opportunities across our network.

Your day-to-day

A typical day involves:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Maintaining a safe, organized, and welcoming branch environment
• Make deliveries to customers using a company vehicle
• Continue upskilling with tailored on the job training initiatives
• Learning the operational and commercial skills that form the foundation of future leadership roles

We’ll love to hear from you if you’re someone who:

We're looking for people with leadership potential and a growth mindset. Has previous experience in retail sales or leadership and enjoys helping customers both in person and over the phone Can use a computer and is happy to learn new systems Has a clean, valid driver's licence and is open to working various shifts, including weekends Wants to develop their career - either locally or within the broader network.

Our perks and benefits

• Performance based bonuses
• Structured learning and development programs to support your career goals
• Real leadership development opportunities
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions. We’d love to hear from you.