Trade Counter Assistant - (Actrol) Campbelltown

Reece; Campbelltown; On-site; AUD 42,000 - 55,000; Full time

Benefits offered by this job

Performance bonuses

Flexible shifts

Paid annual leave

Learning programs

Staff discounts

Reece Boost

Paid parental leave

Job summary

Reece’s Actrol Campbelltown Trade Counter team is seeking a friendly Trade Counter Assistant to help engineers and tradespeople access plumbing and refrigeration products. You’ll provide product information, quotes in person and over the phone, and support stock control.

The role requires a customer-focused mindset, reliability, and flexibility to work across shifts including weekends. Training is provided and opportunities for career progression within the network.

Qualifications

• Previous experience in retail sales or customer service is required.
• Able to pick orders, maintain shop floor displays and ensure information is accurate.
• Tech savvy and willing to learn new systems.

Responsibilities

• Provide customer service and information about products.
• Quote customers in person or over the phone.
• Assist with pick packing and stock control activities.
• Keep the branch tidy and safe.
• Occasionally deliver to customers using a company vehicle.

Skills

Customer service

Product knowledge

Tech savvy

Driver's licence

Tools

POS system

Stock management system

Job description

Trade Counter Assistant - (Actrol) Campbelltown

About Actrol

We keep things cool! We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located across 900+ branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it's a small fridge or walk-in unit, we help fridgies to keep it cool.

About the role

As part of the Trade Counter team in Campbelltown, you’ll help engineers, project managers and other tradespeople access the products they need to maintain essential services, as well as undertaking other tasks that keep customers happy and the branch running smoothly.

A typical day will involve:

• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Helping keep the branch tidy and safe
• Making occasional deliveries to customers using a company vehicle

We’d love to hear from you if you’re someone who:

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
• Can pick orders, maintain shop floor displays and ensure information provided is accurate
• Tech savvy and is happy to learn new systems
• Has a clean valid driver’s licence and is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our perks and benefits:

• Performance based bonuses
• Flexibility around shifts
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions. We’d love to hear from you.