Assistant Manager

Discovery Parks; Moama; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Park discounts

Staff discounts on accommodation and活动

Rewards and recognition

Employee Assistance Program

Career growth opportunities

Regional lifestyle benefits

Job summary

Discovery Parks Moama West is seeking an experienced Park Operations Manager to oversee daily site operations, reservations, and financial performance. The role emphasizes guest service excellence, team leadership, and coordinated after-hours support.

You will drive occupancy, manage budgets, and collaborate with marketing to attract guests while maintaining high standards across the park and its facilities.

Qualifications

• Proven experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park.
• People leadership with training and development focus.
• Strong financial management and budget oversight experience.
• Tech savvy with RMS or similar reservations systems.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service and lead the team.
• Contribute to marketing efforts to attract new guests.

Skills

Leadership

Budgeting

Customer service

Operations management

RMS experience

Education

Diploma/degree in Hospitality or Business

Tools

RMS reservations system

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Moama West Discovery Parks

Set amongst beautiful natural surrounds on the banks of the iconic Murray River, Discovery Parks – Moama West offers a relaxed lifestyle just minutes from historic Echuca and vibrant Moama.

The park features a welcoming mix of holiday accommodation, caravan and camping sites, and permanent community living, with spacious grounds, native bushland and easy river access. Facilities include a swimming pool, playground, bouncing pillow, camp kitchen, BBQ areas, activity room and boat ramp.

With boating, fishing and walking right on the doorstep, plus wineries, local produce, golf courses and attractions nearby, Discovery Parks – Moama West is a wonderful place to relax, explore and enjoy the easy pace of life along the Murray.

About The Role

This role is ideal for someone with experience in retirement villages, lifestyle communities, residential communities or accommodation management who enjoys working with permanent residents just as much as holiday guests.

Your Responsibilities Will Include But Are Not Limited To

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.
• THIS ROLE DOES NOT INCLUDE ACCOMODATION *

About You

We are looking for a superstar individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.

• Proven experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park
• People leadership skills with a focus on training and development
• Strong financial management and budget oversight experience
• Tech savvy with RMS experience or similar reservations systems
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Flexibility and availability for weekend and after hours shifts

Benefits for you

• Access G’day Group discounts across 300+ holiday parks
• Exclusive staff discounts for you and your family on accommodation and tours across our network, including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
• Service recognition awards
• Employee Assistance Program
• Enjoy professional growth opportunities across Australia’s largest park network
• Explore the great outdoors, wineries, local attractions and everything the Murray River region has to offer
• Be part of a supportive team and a national organisation with exciting career pathways
• Enjoy a relaxed regional lifestyle with Echuca and Moama right on your doorstep
• Make a genuine impact in a hands-on role where your ideas and initiative are value