Assistant Manager

Discovery Parks; Roxby Downs; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Furnished accommodation

Staff discounts across Discovery Parks

Employee assistance program

Job summary

Discovery Parks Roxby Downs is seeking an Assistant Manager to lead day-to-day park operations, guest check-ins, and reservations. You will support the team, manage busy mining workstay periods, and fill in across the park as required, ensuring guest satisfaction and efficient operations.

The role requires hands-on hospitality experience, access to reliable transport, and the ability to live in a remote regional location. A forklift licence and food safety experience are advantageous.

Qualifications

• Experience with RMS or similar reservations system (Essential).
• Excellent guest service and communication skills (Essential).
• Ability to work in a remote regional location (Essential).
• Forklift licence and food safety knowledge are advantageous.

Responsibilities

• Oversee guest check-ins, reservations, and accounts with welcoming front-desk service.
• Manage occupancy levels during high-demand periods with a calm, solutions-focused approach.
• Assist with budgeting and maximizing revenue.
• Support daily operations and after-hours callouts.
• Inspire and support the team to maintain a positive work environment.
• Hands-on during quieter periods with grounds maintenance and inspections.
• Contribute to marketing efforts to attract new guests.
• Ensure health and safety across the park and operate on a 10:4 roster.

Skills

Guest service

Communication

Tools

RMS reservations system

Job description

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

About the Role

The park is located in Roxby Downs, South Australia, near the iconic Borefield Track and a gateway to the renowned Oodnadatta Track, making it a key accommodation hub for workers and travellers in the region.

This is a unique opportunity to join a close-knit team in a remote regional location, where no two days are the same. Roxby Downs offers easy access to some of South Australia’s most spectacular outback experiences, including hiking, camping and exploring the Flinders Ranges and surrounding tracks.

As an Assistant Manager you will be supporting the day-to-day operation of the park. You’ll manage guest arrivals and bookings, support the team, handle busy mining workstay periods and jump in across the park when needed.

Your responsibilities will include but are not limited to:

• Oversee guest check-ins, reservations, and accounts, with a strong focus on providing friendly and welcoming front-desk service.
• Manage fluctuating occupancy levels and high-demand periods with a calm and solutions-focused approach.
• Assist with budgeting and maximizing revenue.
• Assisting in managing daily operations and after-hours callouts.
• Inspire and support the team and contribute to a positive, close-knit working environment.
• Take a hands-on approach during quieter periods, assisting with grounds maintenance, property inspections, emails and other operational tasks.
• Contribute to marketing efforts to attract new guests.
• Maintain a strong focus on workplace health and safety and ensure safe operating practices across the park.
• Work on a 10:4 roster

About you

You will be a friendly, approachable and hands-on hospitality professional who enjoys connecting with guests and is confident working across all areas of park operations.

Skills and experience will include:

• Experience of using RMS or similar reservations system – Essential
• Drivers Licence and own vehicle – Essential
• Food safety experience would be highly regarded.
• A chef or commercial kitchen background would be advantageous.
• A current forklift licence would be highly regarded.
• The ability to live and work in a remote regional location

Benefits for you

• Competitive salary package with furnished accommodation and utilities included.
• Professional growth opportunities.
• Discounts on accommodation at over 300 G'day holiday parks.
• Exclusive staff discounts for you and your family on accommodation and tours across our network, including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
• Service recognition awards.
• Employee Assistance Program.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.