Front Office Manager

Accor Apartments & Realty; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way (Accor Academy/Typsy)

Job summary

Mantra on Northbourne, a flagship Accor property located in Canberra, seeks a proactive Front Office Manager to lead guest services and drive unforgettable experiences. You will supervise the Front Office team, refine reservation processes, and ensure seamless guest interactions across nights, weekends, and holidays.

Join Accor and contribute to a high-service environment with access to extensive training, loyalty programs, and global career opportunities while supporting financial and

Qualifications

• Experience in hotel operations with supervisory/manager background.
• Strong organizational and time-management skills.
• Proficiency in reservations and guest account handling.
• Willingness to work rotating shifts including nights, weekends and holidays.

Responsibilities

• Lead Front Office team and foster cohesive collaboration with guests and colleagues.
• Address guest issues with creative, timely solutions.
• Recruit, train and mentor Front Office staff and monitor performance.
• Ensure OH&S compliance and respond to emergencies to protect guests and staff.
• Manage reservations, guest accounts and analysis of reports and data.
• Monitor budgets, expenditures and revenue to drive financial objectives.

Skills

Hotel operations experience

Leadership/management

Multitasking under pressure

Communication skills

Flexible rotating schedule

Reservations systems knowledge

Tools

Property management systems

Job description

Mantra on Northbourne, 84 Northbourne Avenue, Canberra, Australian Capital Territory, Australia

Posted Thursday 27 August 2026 at 2:00 pm

Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings that our nation’s capital has to offer! Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose

As theFront Office Manager,your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in using reservation and property management systems is a plus
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.