Front Office Manager

Accor; North Canberra; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Mantra on Northbourne, ideally situated just a block away from Canberra CBD, is seeking a Front Office Manager to lead front-of-house operations and foster team unity to create unforgettable guest experiences.

You will recruit, train and mentor the Front Office team, manage reservations, guest accounts and reports, ensure OH&S compliance, and monitor budgets and revenue to achieve financial objectives. Accor benefits apply.

Qualifications

• Experience in Hotel Operations with history of leading the Front Office team as a Supervisor or Manager.
• Strong written and spoken communication skills.
• Flexibility to work a rotating schedule including nights and weekends.

Responsibilities

• Guide and unify front-of-house operations to ensure guest satisfaction.
• Resolve guest issues with creative solutions.
• Recruit, train and mentor Front Office staff; monitor performance.
• Adhere to OH&S requirements and respond to emergencies.
• Manage reservations, guest accounts, and analyze reports/data.
• Monitor budgets, expenditure and revenue to meet financial objectives.

Skills

Hotel Operations

Team Leadership

Communication

Conflict Resolution

Tools

Reservation systems

Property management systems

Job description

Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings that our nation’s capital has to offer! Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose

As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills And Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in using reservation and property management systems is a plus
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.