Guest Service Agent

Accor Apartments & Realty; Bowral; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Peppers Craigieburn in Bowral, NSW, invites a Guest Service Agent to welcome guests and manage the front desk from check-in to check-out. The role emphasizes delivering memorable hospitality and a warm, personalised guest experience.

Responsibilities include handling reservations, promoting hotel amenities, and providing area guidance while thriving in a dynamic environment with varied shifts including nights and weekends.

Qualifications

• Experience in hotel front desk operations is preferred.
• Strong customer service orientation and communication skills.
• Ability to work in a team and independently, under pressure.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive collaboration.
• Resolve issues and transform dilemmas into positive outcomes for guests.
• Promote hotel amenities and services with a deep product understanding.
• Share neighbourhood local insights and must-visit spots with guests.
• Handle reservations and manage guest accounts accurately.

Skills

Front desk experience

Customer service

Team collaboration

Multitasking

Communication skills

Shift flexibility

Job description

Nestled near Bowral in the NSW Southern Highlands (an hour and a half south of Sydney CBD) you will find Peppers Craigieburn. This elegant country property offers guests a range of hotel rooms and suites, dining at its Hickory’s Restaurant and Bar, and numerous options to cater for meetings and events -with weddings being a specialty! On your days off, why not enjoy the heritage towns of the local area with their abundance of elegant boutiques, artisan shops, cafes, pubs, wineries and restaurants.

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.