Assistant Front Office Manager — Playful Leader

Moxy Hotels; Sydney; Presencial; AUD 80 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Exclusive staff discounts on food and

Hotel room discounts

Life with the Works program

Training programs within Marriott

Employee Assistance Program

Employee referral incentives

Resumo da oferta

Moxy Sydney, part of Marriott International, seeks an Assistant Front Office Manager to lead daily operations and uphold the hotel’s energetic, guest‑centred vibe. You’ll supervise the front desk, assist with check‑in/check‑out, and coach the team to deliver standout service.

The role requires at least 1 year in a managerial hospitality role and experience with OPERA PMS. It offers 38 hours weekly and a salary range of AUD 79,521–89,521 with staff discounts and development opportunities within

Qualificações

• Experience leading teams in hospitality settings.
• Strong guest service orientation and problem-solving skills.
• Ability to work in a fast-paced hotel environment.

Responsabilidades

• Manage day-to-day operations and ensure quality and standards of the hotel.
• Assist guests during check-in and check-out processes.
• Handle complaints and resolve disputes with relevant parties.
• Supervise staffing levels to meet guest service and financial objectives.
• Motivate and support the team to maintain a lively Moxy culture.
• Handle general inquiries and engage guests in a playful, thoughtful manner.
• Be an expert on the hotel and surrounding area to enhance guest experiences.
• Build relationships with guests for future bookings.
• Plan team-building activities to foster an open and playful work environment.
• Understand impact of operations on property financial goals.

Conhecimentos

Leadership

Guest service

Team coaching

Ferramentas

OPERA PMS

Descrição da oferta de emprego

Moxy Sydney, part of Marriott International, seeks an Assistant Front Office Manager to lead daily operations and uphold the hotel’s energetic, guest‑centred vibe. You’ll supervise the front desk, assist with check‑in/check‑out, and coach the team to deliver standout service.

The role requires at least 1 year in a managerial hospitality role and experience with OPERA PMS. It offers 38 hours weekly and a salary range of AUD 79,521–89,521 with staff discounts and development opportunities within