Moxy Crew All Rounder (Front Office)

22322217; Sydney; On-site; AUD 25,000 - 39,000; Part time

Benefits offered by this job

Staff discounts

Flexible hours

Training programs

Employee Assistance Program

Referral incentives

Global Marriott network

Job summary

Moxy Hotels in Mascot NSW is seeking a friendly Guest Service Agent for a part-time role. You will welcome guests, assist with check-in/check-out, handle inquiries, and help guests enjoy the Moxy experience.

You should have Opera PMS experience, relevant hospitality experience, working rights in Australia, NSW RSA, and a proactive, energetic approach to a fast-paced hotel environment. Join a brand that celebrates fun, energy and guest-focused service.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• NSW RSA.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, engage with our fun hunters and let them play on through each guest experience
• Build and strengthen relationships with existing and new guests to enable future bookings
• Support your front office crew in general operational tasks
• Take guest reservations and perform credit card responsibilities
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

Skills

Self-motivated

Energetic

Customer service

Can-do attitude

Adaptability

Tools

Opera PMS

Job description

Additional Information
Job Number26124961
Job CategoryRooms & Guest Services Operations
Location56 Baxter Road, Mascot New S 2020, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a Guest Service Agent today!

Are you up for this?

• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, engage with our fun hunters and let them play on through each guest experience
• Build and strengthen relationships with existing and new guests to enable future bookings
• Support your front office crew in general operational tasks
• Take guest reservations and perform credit card responsibilities
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• NSW RSA
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Perks:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Moxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always‑on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.