Luxury Front Office Assistant Manager — Guest Experience

SmartRecruiters, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Global opportunities with Accor

Exclusive hotel benefits

Learning and development

Recognition and rewards

Supportive team culture

Complimentary onsite parking

Career progression

Job summary

The William Inglis Hotel – MGallery Collection in South West Sydney is seeking an enthusiastic Assistant Front Office Manager to lead the Front Office team and elevate the luxury guest journey. You’ll work closely with the Front Office Manager to ensure seamless, personalised service and a polished guest experience.

Ideal candidates will have Front Office leadership experience, strong communication, and a hands-on leadership style.

Qualifications

• Previous experience in a hotel leadership role (Assistant Front Office Manager, Front Office Supervisor or Duty Manager).
• 2+ years Front Office experience preferred.
• Strong knowledge of Opera Cloud or PMS.

Responsibilities

• Support the Front Office Manager in day-to-day leadership and operations.
• Lead from the floor to create a warm, welcoming guest experience.
• Oversee arrivals, departures, room allocations and Front Office operations.
• Coach, mentor and develop the Front Office team to high performance.
• Act as a senior leader on shift and support hotel operations.

Skills

Front Office experience

Leadership

Communication

Organisational skills

Guest service

Decision making

Tools

Opera Cloud

Job description

The William Inglis Hotel – MGallery Collection in South West Sydney is seeking an enthusiastic Assistant Front Office Manager to lead the Front Office team and elevate the luxury guest journey. You’ll work closely with the Front Office Manager to ensure seamless, personalised service and a polished guest experience.

Ideal candidates will have Front Office leadership experience, strong communication, and a hands-on leadership style.