Assistant Client Executive

GSA Insurance Brokers; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

GSA Insurance Brokers Pty Ltd in Brisbane, QLD, is seeking a proactive Account Manager to oversee a mixed portfolio of commercial and personal clients. You will manage renewals, policy changes, and new business opportunities while delivering clear, value-driven service.

You will liaise with insurers, gather underwriting information, prepare quotations, and present tailored insurance solutions. A collaborative, detail-oriented approach in a hybrid working arrangement is essential to maintain

Qualifications

• Proven experience in insurance broking or account management.
• Strong client relationship and communication skills.
• Experience with policy administration, renewals and client portfolio management.

Responsibilities

• Manage a portfolio of commercial and/or personal insurance clients, including renewals and policy changes.
• Gather underwriting information, prepare quotations, and present tailored insurance solutions.
• Liaise with insurers, negotiate pricing and terms, and ensure timely documentation and policy issuance.
• Support inquiry handling, claims processes, and maintain up-to-date client records.

Skills

Client relationship management

Communication skills

Negotiation

Analytical skills

Education

ANZIIF certification (Tier 1/2)

Job description

Company Description

GSA Insurance Brokers is a mid-sized brokerage that challenges traditional approaches to insurance in Australia by focusing on proactive, value-driven client service. The team prioritizes understanding each client’s business in depth, seeking opportunities to add value beyond simply placing policies. GSA is committed to providing clear, insightful insurance advice tailored to individual needs. Guided by the motto “Look no further,” the company strives to deliver the best possible cover at competitive prices with consistently high service standards. This culture offers team members the opportunity to contribute to meaningful client outcomes in a dynamic, client-centric environment.

Role Description

The Account Manager is a full-time role based in Brisbane, QLD, with a hybrid work arrangement that allows some work from home. Day-to-day, the Account Manager manages a portfolio of commercial and/or personal insurance clients, handling renewals, policy changes, and new business opportunities. Responsibilities include understanding client risk profiles, gathering underwriting information, preparing quotations, and presenting tailored insurance solutions. The role involves liaising with insurers, negotiating pricing and terms, and ensuring timely and accurate documentation and policy issuance. The Account Manager also responds to client inquiries, supports claims processes, maintains up-to-date client records, and collaborates with colleagues to deliver consistent, high-quality service.

Qualifications

• Strong client relationship management and communication skills, with the ability to understand client needs and provide clear, professional advice.
• Experience in insurance broking or account management, including policy administration, renewals, and managing a client portfolio.
• Competence in negotiation and stakeholder management, particularly in dealing with insurers, underwriters, and internal teams.
• Solid organizational and time management skills to handle multiple priorities, meet deadlines, and maintain accurate documentation.
• Analytical skills for assessing risk exposures, interpreting policy wordings, and identifying appropriate coverage solutions.
• Proficiency with insurance systems and general office software (e.g., CRM platforms, Microsoft Office) and comfort working in a hybrid environment.
• Relevant industry qualifications (e.g., Tier 1 or Tier 2 in Insurance Broking, ANZIIF certification) or progress toward them are highly regarded.
• Demonstrated commitment to ethical practice, attention to detail, and delivering high-quality service to clients.