Assistant Account Executive

Ironside Insurance Services Pty Ltd; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Ironside Insurance Services Pty Ltd is seeking an Assistant Account Executive for a full-time role at our Loganholme, QLD office. You will support experienced Account Executives, manage client information and renewals, and help with new client onboarding while delivering outstanding service.

You will handle administrative tasks, prepare quotations, and liaise with insurers and clients to ensure accuracy and timely submission.

Qualifications

• 2+ years experience as an Assistant Account Executive or similar role in insurance.
• Strong organisational and administrative skills with the ability to manage multiple tasks.

Responsibilities

• Assist Account Executives with client account management and documentation.
• Process insurance policy renewals and amendments accurately and timely.
• Respond to client inquiries via phone, email, and in person.
• Prepare quotations and policy schedules under guidance.
• Support with filing, data entry and reporting for client accounts.
• Liaise with insurance providers and clients for seamless communication and issue resolution.
• Assist with new client onboarding and information collection.
• Support team with general office duties and special projects.

Skills

2+ years experience

Organisational skills

Communication skills

Attention to detail

Customer service orientation

Teamwork

Professionalism

Ability to work independently

Education

Tier 1 Insurance Broking qualification

Tools

MS Office

Insight/Sunrise/SCTP

Job description

Ironside Insurance Services Pty Ltd – Loganholme QLD

Business Insurance Group is a forward-thinking insurance brokerage dedicated to providing comprehensive insurance solutions to businesses and individuals. We pride ourselves on delivering personalised service, expert advice and competitive insurance products tailored to our clients' unique needs. Our team is committed to building lasting relationships with clients and partners, and we foster a collaborative, supportive workplace culture where innovation and professional development are valued.

About the role

We are seeking an Assistant Account Executive to join our team on a full-time basis at our Loganholme, QLD office. This is an excellent opportunity for someone looking to continue building on their career in insurance. In this role, you will support our experienced Account Executives by providing administrative and client-facing assistance, whilst gaining valuable exposure to all aspects of account management and business development. You will play an important part in ensuring our clients receive outstanding service and support.

Key responsibilities

• Assisting Account Executives with client account management, including preparing documentation, updating client information and maintaining accurate records
• Processing insurance policy renewals and amendments, ensuring all details are correct and timely submitted to insurers
• Responding to client enquiries via telephone, email and in person, providing initial information and directing complex matters to senior team members as appropriate
• Preparing quotations and policy schedules under the guidance of Account Executives
• Managing administrative tasks such as filing, data entry and report preparation to support the smooth operation of client accounts
• Liaising with insurance providers, underwriters and clients to ensure seamless communication and issue resolution
• Assisting with new client onboarding processes and ensuring all required information is collected and documented
• Supporting the team with general office duties and special projects as required

What we're looking for

• A minimum 2 years' experience working as an Assistant Account Executive
• Strong organisational and administrative skills with the ability to manage multiple tasks efficiently
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and colleagues
• Proficiency in Microsoft Office applications and ability to quickly learn new computer systems
• Strong attention to detail and accuracy, particularly when handling sensitive client information
• Ability to work both independently and as part of a team in a fast-paced environment
• Excellent customer service orientation and a genuine desire to help clients
• Reliability, professionalism and a positive attitude
• Tier 1 Insurance Broking qualification is essential
• Experience with Insight, Sunrise and SCTP will be highly regarded

What we offer

At Business Insurance Group, we invest in our team members' professional development and growth. We offer a supportive and collaborative work environment where you will receive comprehensive training and mentoring from experienced professionals. We provide competitive remuneration, flexible working arrangements where possible, and a range of employee benefits. We are committed to maintaining a positive workplace culture that values work-life balance, recognises individual contributions and creates opportunities for career advancement. We encourage open communication and support our employees in achieving their professional goals within the insurance industry.