Assistant Case Manager: Workers' Comp Admin

ISS Facility Services Australia and New Zealand; Sydney; On-site; AUD 52,000 - 80,000; Full time

Job summary

ISS Facility Services Australia and New Zealand is seeking an Assistant Case Manager to join the Injury Assist Team in Sydney. The ACM will support front-line case managers and injured placemakers with workers compensation claims, handling administration and customer service tasks.

Responsibilities include registering new claims, managing email workflows, daily task management, coordinating with providers for appointments, and ensuring data accuracy in our systems.

Qualifications

• Experience in a medical or workers compensation administration support role is desirable.

Responsibilities

• Registering of new claims
• Managing incoming email documentation workflow
• Manage daily tasks within service levels
• Contacting providers and arranging appointments and follow-up outstanding reports/information
• Updating information in our systems to ensure accuracy and quality data

Job description

ISS Facility Services Australia and New Zealand is seeking an Assistant Case Manager to join the Injury Assist Team in Sydney. The ACM will support front-line case managers and injured placemakers with workers compensation claims, handling administration and customer service tasks.

Responsibilities include registering new claims, managing email workflows, daily task management, coordinating with providers for appointments, and ensuring data accuracy in our systems.