Assistant Branch Manager | Tullamarine

East Coast Car Rentals; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Sales bonuses

Superannuation

Job summary

East Coast Car Rentals in Melbourne is seeking an Assistant Branch Manager to lead a busy team and ensure exceptional customer service, branch efficiency, and strong sales performance. You will mentor staff, oversee shuttle operations and vehicle readiness, and step in during the Branch Manager's absence.

The role emphasizes people management, presentation standards, and problem-solving, with a competitive salary, superannuation, and company vehicle benefits.

Qualifications

• Experience in retail sales management with strong customer service.
• Excellent people management and coaching skills.
• Full driver’s license and reliable transport.

Responsibilities

• Oversee the flow of customers including shuttle operations, readiness, and vehicle compliance, ensuring efficient branch operation.
• Mentor staff in sales-related training and leverage a strong sales background.
• Manage on-site staff in the Branch Manager's absence, including rostering and reporting when employees are absent.
• Monitor and improve staff sales and customer service levels presented to customers by all branch staff.
• Address customer issues/complaints as required when the Branch Manager is unavailable or delegated.
• Maintain high presentation and compliance of staff apparel, shop and shuttle-bus cleanliness, and rental car readiness at all times.

Skills

Retail management

Customer service

Commercial acumen

People management

Sales mentoring

Job description

East Coast Car Rentals are a hugely successful company with 11busy Airport locations and 3 city locations. We are one of the most successful independent car rental retailers in Australia!

We are seeking to recruit an Assistant Branch Manager to join our busy & growing branch in Melbourne, where your priority is to provide exceptional customer service and support your team and manager.

A copy of the full position description can be supplied upon request to @eccr.com.au

The successful candidate will be required to:

• Oversee the flow of customers including smooth shuttle operations, readiness, and compliance of vehicles, and ensuring efficient operation of the branch
• Have a strong sales background and ability to mentor others in sales related training
• Manage all staff on site in the Branch Manager's absence including rostering and reporting, problem solving where staff have not reported for work
• Monitor and look for improvements on staff sales & customer service levels presented to customers by all branch staff
• Address customer issues/complaints as required and where Branch Manager is unavailable, or has assigned this task to you
• Monitor and ensure a high level of presentation and compliance of staff apparel, office and shuttlebus cleanliness, and rental car readiness at all times

The role requires the following skills/attributes:

• Previous retail sales management experience, with strong customer service skills and commercial acumen
• Exceptional people management skills
• Good strategic and time-management skills
• Ability to problem solve
• Impeccable personal presentation and grooming
• Self-motivated with a passion for the car rental industry
• Full driver's licence
• Team Spirit

What’s on offer?

• This is a highly sought after, fulltime position with a very competitive salary, superannuation, andattractive sales bonuses on offer, plus use of a company vehicle and fuel card.
• You will be part of a fantastic company culture, and motivated team environment, along with access to our Employee Assistance Program (EAP).

To be successful in this role you must have unlimited working rights in Australia, with no restrictions.