Assistant Branch Manager | Brisbane

East Coast Car Rentals; Brisbane; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Fuel card

Employee Assistance Program (EAP)

Superannuation

Descripción de la vacante

East Coast Car Rentals in Brisbane is seeking an Assistant Branch Manager to lead a busy team and ensure exceptional customer service while supporting the Branch Manager. This full-time role oversees customer flow, staff rostering, and sales performance, with responsibility for resolving issues when leadership is unavailable.

You will contribute to a fast-paced, customer-focused branch culture and drive service excellence.

Formación

• Previous retail sales management experience with strong customer service skills.
• Ability to mentor others in sales-related training and coaching.
• Strong people management and rostering abilities.

Responsabilidades

• Oversee the flow of customers including shuttle operations, vehicle readiness, and branch efficiency.
• Mentor staff in sales and customer service to improve performance.
• Manage on-site staff in the Branch Manager's absence including rostering and reporting.
• Address customer issues/complaints when the Branch Manager is unavailable.
• Maintain presentation and cleanliness of staff, offices, shuttle buses and rental cars.

Conocimientos

Retail sales management

Customer service

People management

Time management

Problem solving

Presentation

Full driver's licence

Descripción del empleo

East Coast Car Rentals are a hugely successful company with 11busy Airport locations and 3 city locations. We are one of the most successful independent car rental retailers in Australia!

We are seeking to recruit an Assistant Branch Manager to join our busy & growing branch in Brisbane, where your priority is to provide exceptional customer service and support your team and manager.

A copy of the full position description can be supplied upon request to **@eccr.com.au

The successful candidate will be required to:

• Oversee the flow of customers including smooth shuttle operations, readiness, and compliance of vehicles, and ensuring efficient operation of the branch


• Have a strong sales background and ability to mentor others in sales related training


• Manage all staff on site in the Branch Manager's absence including rostering and reporting, problem solving where staff have not reported for work


• Monitor and look for improvements on staff sales & customer service levels presented to customers by all branch staff


• Address customer issues/complaints as required and where Branch Manager is unavailable, or has assigned this task to you


• Monitor and ensure a high level of presentation and compliance of staff apparel, office and shuttlebus cleanliness, and rental car readiness at all times

The role requires the following skills/attributes:

• Previous retail sales management experience, with strong customer service skills and commercial acumen


• Exceptional people management skills


• Good strategic and time-management skills


• Ability to problem solve


• Impeccable personal presentation and grooming


• Self-motivated with a passion for the car rental industry


• Full driver's licence

Team Spirit

What’s on offer?

This is a highly sought after, fulltime position with a very competitive salary, superannuation, andattractive sales bonuses on offer, plus use of a company vehicle and fuel card.

You will be part of a fantastic company culture, and motivated team environment, along with access to our Employee Assistance Program (EAP).

To be successful in this role you must have unlimited working rights in Australia, with no restrictions.