Assistant Branch Manager - Car Rental Sales & Ops

East Coast Car Rentals; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Employee Assistance Program (EAP)

Superannuation

Job summary

East Coast Car Rentals in Brisbane is seeking an Assistant Branch Manager to lead a busy team and ensure exceptional customer service while supporting the Branch Manager. This full-time role oversees customer flow, staff rostering, and sales performance, with responsibility for resolving issues when leadership is unavailable.

You will contribute to a fast-paced, customer-focused branch culture and drive service excellence.

Qualifications

• Previous retail sales management experience with strong customer service skills.
• Ability to mentor others in sales-related training and coaching.
• Strong people management and rostering abilities.

Responsibilities

• Oversee the flow of customers including shuttle operations, vehicle readiness, and branch efficiency.
• Mentor staff in sales and customer service to improve performance.
• Manage on-site staff in the Branch Manager's absence including rostering and reporting.
• Address customer issues/complaints when the Branch Manager is unavailable.
• Maintain presentation and cleanliness of staff, offices, shuttle buses and rental cars.

Skills

Retail sales management

Customer service

People management

Time management

Problem solving

Presentation

Full driver's licence

Job description

East Coast Car Rentals in Brisbane is seeking an Assistant Branch Manager to lead a busy team and ensure exceptional customer service while supporting the Branch Manager. This full-time role oversees customer flow, staff rostering, and sales performance, with responsibility for resolving issues when leadership is unavailable.

You will contribute to a fast-paced, customer-focused branch culture and drive service excellence.