Rental Concierge - Car Rental

Everything Fleet; Ballina Shire; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Employee reward program

Staff vehicle hire discount

Uniform provided

Birthday day off

Job summary

Everything Fleet is seeking a Customer Service Superstar to join our Ballina Airport branch. You will provide face-to-face and phone-based customer service and reservation support, ensuring interactions are first class.

The role operates on a full-time rotating roster, Monday–Sunday 8am–5pm, with flexibility for public holidays and extra hours as required. Opportunity for career progression within an established team.

Qualifications

• Experience in a similar role preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to follow processes and maintain accuracy.

Responsibilities

• Meet and greet customers warmly and provide high-quality service during rental check-in/out.
• Escort customers to vehicles and conduct pre-rental inspections.
• Process rental agreements accurately and capture pre/post rental photos as required.
• Coordinate with operations, detailing and fleet teams to ensure cars are prepared on schedule.
• Assist customers with bookings, extensions and amendments.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

Everything Fleet is an 100% Australian owned and operated car rental company that have been supplying vehicles to some of the biggest companies within the mining, construction, film and sporting industries for over 30 years.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role

Reporting to the Branch Manager, we are looking for a Customer Service Superstar, to join the team and work at our Ballina Airport branch, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role is full time working on a rotating roster between Monday – Sunday 8am till 5pm with flexibility to work public holidays and additional hours as required.

For the right candidate, it’s an exciting time to join our established close-knit team, with the opportunity for career progression.

Key Responsibilities:

Premium Customer Service & Support - Meet & great customers warmly and provide high quality service throughout the rental check in and out process. Assist customers with questions about vehicle features, upgrades, rental terms and conditions and local recommendations.

Vehicle Handover & Product Knowlege - Escort customers to their vehicle and conduct a pre rental inspection.

Check In / Out Process Management - Complete rental agreements with accuracy and capture pre and post rental photos in line with company documentation.

Communication & Coordination - Liaise with the operations, detailing and fleet teams to ensure cars are prepared on schedule.

Reservation & Fleet Support - Assist customers with making bookings, extensions and amenments.

Asset Management - Conduct daily inventory checks to ensure all vehicles are accounted for.

Required Skills & Experience:

Valid Open Drivers Licence, with no restrictions and a good driving record is mandatory. MR or HR licence is highly regarded.

Reliable transport to get to and from work.

Demonstrated experience in a similar role is preferred but not essential.

Strong Attention to Detail

Good Time Management

Clear Communication Skills

The successful candidate will be rewarded with join a strong team culture with consistent hours, a competitive hourly rate and other benefits such as:

• Employee reward & recognition programme
• Discounted staff vehicle hire rates
• Full uniform provided
• Paid day off for your birthday

The successful candidate must have full work rights in Australia