ARV Resourcing Officer

Ambulance-Victoria; Melbourne; Hybride; AUD 85 000 - 105 000; Plein temps

Avantages offerts par ce poste

Salary packaging options

Personal leave entitlements

Accrued days off

Résumé du poste

Ambulance Victoria is seeking an Adult Retrieval Victoria (ARV) Resourcing Officer to efficiently fill ARV shift vacancies and support rostering duties. The role is full-time, two-year fixed term with hybrid options and a required presence at ARV headquarters in Essendon Fields.

Reporting to the Operations Manager ARV, you will coordinate rostering, manage shift changes, support planning, and maintain up-to-date roster data while aligning with awards and enterprise agreements.

Qualifications

• Completion of a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and experience.
• Scheduling or rostering experience in a multi-shift or complex environment.
• Sound knowledge of rostering processes and experience with systems (UKG desirable).
• Experience interpreting and applying rostering award provisions and enterprise agreements.
• Well-developed decision making and problem-solving skills.
• Strong conflict resolution skills including clear communication in challenging situations.
• Attention to detail through using appropriate checking processes.
• Flexibility to work a rotating roster covering day and afternoon shifts.

Responsabilités

• Coordinate rostering of ARV employees to meet resourcing requirements and service delivery.
• Process shift changes factoring in fatigue management, operational and resourcing impacts.
• Assist ARV Managers in meeting planning and resourcing requirements with information within ARV policies and agreements.
• Maintain roster systems data up to date with staff availability, function time, leave and overtime.
• Provide recommendations for rostering improvements and process enhancements.

Connaissances

Scheduling experience

Rostering processes

UKG systems

Decision making

Conflict resolution

Attention to detail

Flexibility

Outils

UKG

Description du poste

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.We are seeking an Adult Retrieval Victoria (ARV) Resourcing Officer to assist with efficiently filling ARV shift vacancies and support the ARV Managers with rostering duties.This is a full-time, two-year fixed term position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our ARV headquarters located in Essendon Fields in line with our hybrid working model.About the roleReporting to the Operations Manager Adult Retrieval Victoria (ARV), responsibilities include (not limited to):Coordinate rostering of ARV employees appropriately to meet resourcing requirements and service deliveryProcess shift changes factoring in fatigue management requirements, operational, and resourcing impactsAssist ARV Managers in meeting planning and resourcing requirements by providing information and advice within the parameters of ARV policies, procedures and relevant industrial awards and agreementsMaintain roster systems data ensuring it is up to date with staff availability, function time, leave and overtimePlay a key part in providing recommendations for processes and rostering improvementsAbout youTo be considered for this position candidates will ideally have the completion of a degree or relevant industry certification with subsequence relevant experience OR an equivalent combination of training and relevant experience. Other requirements include (not limited to):Scheduling or rostering experience in a multi-shift or complex environmentSound knowledge of rostering processes and experience with systems (UKG desirable)Experience in interpreting and applying relevant rostering award provisions and enterprise agreementsWell-developed decision making and problem-solving skillsStrong conflict resolution skills including the ability to communicate clearly in challenging situationsAttention to detail through using appropriate checking processesFlexibility and willingness to work a rotating roster covering day and afternoon shiftsWorking at Ambulance VictoriaAs a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits.We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!Important informationBy applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.How to applyYour application is an integral part of the selection process and should include:Cover letter outlining your experience and interest in the positionCurrent resumeWhen submitting your application, you will be prompted to respond to the following questions:Outline your experience in rostering/scheduling, including systems you have working knowledge of and how you maintain data quality.Describe a situation where you were responsible for triaging or responding to multiple competing priorities. Explain how you organised your workload and communicated with stakeholders to ensure important tasks were completed on time.Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.Applications must be submitted by 11.59pm (AEDT) on Sunday 8 November 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.For further information, please refer to `Applying for a position with Ambulance Victoria `. For any further queries please contact recruitment via [e-mail] or 03 9840 3653.At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [e-mail] and a member of our Recruitment & Selection team will be in touch.