ARV Resourcing Officer

Victorian Government; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave

Accrued days off

Other benefits

Job summary

Ambulance Victoria seeks an ARV Resourcing Officer to efficiently fill ARV shift vacancies and support rostering duties. This is a full-time, two-year fixed-term role with hybrid options, requiring a presence at our ARV HQ located at Essendon Fields.

You will coordinate rostering across multi-shift rosters, process shift changes, assist ARV Managers with planning, and maintain roster systems data while proposing process improvements in line with ARV policies and enterprise agreements.

Qualifications

• Degree or relevant certification with experience.
• Experience with rostering in multi-shift environments.
• Knowledge of rostering awards and enterprise agreements.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate rostering of ARV employees to meet resourcing needs.
• Process shift changes factoring fatigue management, operations and resourcing impacts.
• Assist ARV Managers in planning and resourcing within ARV policies and awards.
• Maintain roster systems data with accuracy (availability, time, leave, overtime).
• Propose rostering improvements and process enhancements.

Skills

Roster scheduling

Multi-shift environments

UKG knowledge

Industrial awards

Communication

Education

Degree in HR/Operations or equivalent

Tools

UKG HR System

Roster software

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Adult Retrieval Victoria (ARV) Resourcing Officer to assist with efficiently filling ARV shift vacancies and support the ARV Managers with rostering duties.

This is a full-time, two-year fixed term position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our ARV headquarters located in Essendon Fields in line with our hybrid working model.

About the role

Reporting to the Operations Manager Adult Retrieval Victoria (ARV), responsibilities include (not limited to):

• Coordinate rostering of ARV employees appropriately to meet resourcing requirements and service delivery
• Process shift changes factoring in fatigue management requirements, operational, and resourcing impacts
• Assist ARV Managers in meeting planning and resourcing requirements by providing information and advice within the parameters of ARV policies, procedures and relevant industrial awards and agreements
• Maintain roster systems data ensuring it is up to date with staff availability, function time, leave and overtime
• Play a key part in providing recommendations for processes and rostering improvements

About you

To be considered for this position candidates will ideally have the completion of a degree or relevant industry certification with subsequence relevant experience OR an equivalent combination of training and relevant experience. Other requirements include (not limited to):

• Scheduling or rostering experience in a multi-shift or complex environment
• Sound knowledge of rostering processes and experience with systems (UKG desirable)
• Experience in interpreting and applying relevant rostering award provisions and enterprise agreements
• Well-developed decision making and problem-solving skills
• Strong conflict resolution skills including the ability to communicate clearly in challenging situations
• Attention to detail through using appropriate checking processes
• Flexibility and willingness to work a rotating roster covering day and afternoon shifts

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there i s no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.

Applications close Sunday 8 November 2026 at 11.59pm