Area Manager (Full-time)

InvoCare; Windsor; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Reward programs

Induction & training

Well‑designed facilities

Employee Assistance Program

Diversity & inclusion

Job summary

InvoCare is seeking an Area Manager to oversee compassionate pet collection for cremation services across NSW. You will liaise with veterinary clinics and families, ensuring dignified handling of deceased pets and timely delivery of ashes to clients.

Ideal candidates are empathetic, highly organized, and capable of lifting up to 25kg. A valid driver’s license and flexibility for overtime/weekends are required for this essential role within our respected pet-care network.

Qualifications

• Ability to handle deceased pets with respect and dignity.
• Strong communication with clients and clinics.
• Must be physically able to lift up to 25kg and manage clean, orderly work areas.

Responsibilities

• Carry out pet collections from veterinary clinics with care.
• Collect pets from owners' homes and return ashes to clients.
• Review and fulfill system requirements with attention to detail.
• Maintain vehicle and work areas to high standards.
• Plan daily runs efficiently and be available for overtime/weekends.

Skills

Compassion

Customer service

Communication

Organisational skills

Emotional intelligence

Professional handling of deceased pets

Education

Full driver’s license

Job description

Embrace a meaningful role as an Area Manager, responsible for the compassionate collection of beloved pets for cremation. Your caring touch will bring comfort to others.

Have you considered a career helping people and families through a difficult time in their life?

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Patch & Purr forms part of the wider InvoCare Brand, we are the leading provider of pet cremation services in NSW. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

Duties of an Area Manager:

• Carrying out pet collections from veterinary clinics, which entails handling deceased animals with respect and dignity (all pets are hygienically bagged and kept chilled)
• Collecting pets from owners' homes
• Returning pet ashes to clients at home and in veterinary clinics
• Thoroughly reviewing and accurately fulfilling system requirements with meticulous attention to detail
• Ensuring that vehicle and work areas are maintained at the highest standards
• Navigating daily runs with efficiency aligned to the run requirements
• Availability for Overtime/weekends is requied as per need

About you:

• A passion for helping others at difficult times
• Compassion for animals and emotional intelligence
• Exceptional customer service skills, you're an effective and clear communicator
• Strong organisational skills and thrives working in a clean and tidy environment
• An ability to handle deceased pets in a professional and compassionate manner
• Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift up to 25kg
• Required to hold full driver's License with no restrictions
• Open for Medical Assessment and Q-Vax

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.