Client Care Coordinator

Invocare Limited; Australia; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

InvoCare, a leader in funeral services across Australia, invites applications for a Client Care Coordinator. You will support families by delivering empathetic pet aftercare services, coordinating between client care, preparation, operation and cremation teams, and assisting during viewings and ash collection.

The role emphasizes compassionate communication, strong organisational skills, and the ability to manage multiple tasks in a respectful, fast-paced environment.

Qualifications

• Exceptional customer service skills and clear communication.

Responsibilities

• Provide professional pet aftercare services with compassion and empathy.
• Coordinate information between client care, preparation, operation and cremation teams.

Skills

Customer service

Communication

Organisation

Empathy

Multitasking

Resilience

Job description

Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.

Have you considered a career helping people and families through a difficult time in their life? Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to your clients to honour their pets.

InvoCare is an industry leader within the funeral industry, we currently operate over 300funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Duties of a Client Care Coordinator:

• Provide professional pet aftercare services with compassion and empathy
• Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
• Assist clients during viewings and collection of ashes with professional and empathy
• Prepare client viewing rooms and ensure its up to high standards
• Ensure accurate and timely data entry of client and veterinary information

About you:

• Exceptional customer service skills, you are an effective and clear communicator
• Strong organisation skills and thrive in a clean and tidy environment
• An ability to handle deceased pets in a professional manner as and when required
• Ability to effectively manage multiple tasks at a fast-paced environment
• Looking for professionals with exceptional resilience and learning capabilities

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.

Responsibilities

• Provide professional pet aftercare services with compassion and empathy
• Manage client enquiries across various platforms
• Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
• Assist clients during viewings and collection of ashes with professional and empathy
• Prepare client viewing rooms and ensure its up to high standards
• Manage client payments across multiple platforms
• Ensure accurate and timely data entry of client and veterinary information

Qualifications

About you:

• Exceptiona