Area Manager

InvoCare; Australia; On-site; Full time

Benefits offered by this job

Reward and recognition programs

Tailored induction and training programs

Birthday and paid parental leave

Free access to Employee Assistant Program

Job summary

A leading pet care service provider in Victoria, Australia, is seeking an Area Manager to oversee pet collections and ensure a respectful handling of deceased animals. This role requires exceptional customer service skills and the ability to uplift and convey compassion during difficult times for clients. The Area Manager will navigate daily runs efficiently and maintain high service standards. Ideal candidates should possess strong organizational skills and a full driver's license. Competitive benefits and a supportive work environment are offered.

Qualifications

• A passion for helping others at difficult times.
• Ability to handle deceased pets professionally.
• Required to hold a full driver’s License.

Responsibilities

• Carrying out pet collections from veterinary clinics.
• Collecting pets from owners’ homes.
• Returning pet ashes to clients.

Skills

Compassion for animals

Exceptional customer service skills

Strong organisational skills

Effective communication

Ability to lift up to 25kg

Job description

• Carrying out pet collections from veterinary clinics, which entails handling deceased animals with respect and dignity (all pets are hygienically bagged and kept chilled)
• Collecting pets from owners’ homes
• Returning pet ashes to clients at home and in veterinary clinics
• Thoroughly reviewing and accurately fulfilling system requirements with meticulous attention to detail
• Ensuring that vehicle and work areas are maintained at the highest standards
• Navigating daily runs with efficiency aligned to the run requirements

About you:

• A passion for helping others at difficult times
• Compassion for animals and emotional intelligence
• Exceptional customer service skills, you’re an effective and clear communicator
• Strong organisational skills and thrives working in a clean and tidy environment
• An ability to handle deceased pets in a professional and compassionate manner
• Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift up to 25kg
• Required to hold full driver’s License with no restrictions

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

How to Apply:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.