Pet Cremation Operations Lead

InvoCare; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Paid parental leave

Training programs

Employee Assistance Program

Job summary

InvoCare is seeking an Area Manager to lead compassionate pet collections for cremation across NSW. This role involves coordinating collections from veterinary clinics and client homes, ensuring dignified handling, and transporting pets to our cremation facility with empathy and professionalism.

The position requires strong organisational skills, excellent customer service, and the ability to communicate clearly with families during difficult times.

Qualifications

• Must demonstrate compassion for families during a difficult time.
• Excellent customer service skills and clear communication are essential.
• Ability to stay organized and maintain a clean, safe work environment.

Responsibilities

• Coordinate pet collections from veterinary clinics and homes with care and dignity.
• Ensure timely transport of pets to the crematorium facility.
• Return ashes to clients and manage documentation per system requirements.
• Maintain vehicles and work areas to high standards.
• Be available for overtime or weekend runs as needed.

Skills

Compassion

Customer service

Communication

Organisational skills

Flexibility

Job description

InvoCare is seeking an Area Manager to lead compassionate pet collections for cremation across NSW. This role involves coordinating collections from veterinary clinics and client homes, ensuring dignified handling, and transporting pets to our cremation facility with empathy and professionalism.

The position requires strong organisational skills, excellent customer service, and the ability to communicate clearly with families during difficult times.