Area Manager (Full-time)

InvoCare; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Paid parental leave

Training programs

Employee Assistance Program

Job summary

InvoCare is seeking an Area Manager to lead compassionate pet collections for cremation across NSW. This role involves coordinating collections from veterinary clinics and client homes, ensuring dignified handling, and transporting pets to our cremation facility with empathy and professionalism.

The position requires strong organisational skills, excellent customer service, and the ability to communicate clearly with families during difficult times.

Qualifications

• Must demonstrate compassion for families during a difficult time.
• Excellent customer service skills and clear communication are essential.
• Ability to stay organized and maintain a clean, safe work environment.

Responsibilities

• Coordinate pet collections from veterinary clinics and homes with care and dignity.
• Ensure timely transport of pets to the crematorium facility.
• Return ashes to clients and manage documentation per system requirements.
• Maintain vehicles and work areas to high standards.
• Be available for overtime or weekend runs as needed.

Skills

Compassion

Customer service

Communication

Organisational skills

Flexibility

Job description

Embrace a meaningful role as an Area Manager, responsible for the compassionate collection of beloved pets for cremation. Your caring touch will bring comfort to others.

Have you considered a career helping people and families through a difficult time in their life?

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Patch & Purr forms part of the wider InvoCare Brand, we are the leading provider of pet cremation services in NSW. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

Embrace a meaningful role as an Area Manager, responsible for the compassionate collection of beloved pets for cremation. As an Area Manager you will be dedicated to ensuring respectful and compassionate collection and transportation of beloved pets to our facility for cremation services. The role involves compassion, empathy and providing peace of mind to pet owners during a sensitive time. If you are someone who thrives on making a difference in people's lives, then this role is your opportunity to shine.

Duties of an Area Manager:

• Carrying out pet collections from veterinary clinics, which entails handling deceased animals with respect and dignity (all pets are hygienically bagged and kept chilled)


• Collecting pets from owners' homes


• Returning pet ashes to clients at home and in veterinary clinics


• Thoroughly reviewing and accurately fulfilling system requirements with meticulous attention to detail


• Ensuring that vehicle and work areas are maintained at the highest standards


• Navigating daily runs with efficiency aligned to the run requirements


• Availability for Overtime/weekends is requied as per need

About you:

• A passion for helping others at difficult times


• Compassion for animals and emotional intelligence


• Exceptional customer service skills, you're an effective and clear communicator


• Strong organisational skills and thrives working in a clean and tidy environment


• An ability to handle deceased pets in a professional and compassionate manner


• Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift up to 25kg


• Required to hold full driver's License with no restrictions


• Open for Medical Assessment and Q-Vax

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs


• Tailored induction and training programs


• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience


• Networking opportunities across the business and with peers


• Birthday and paid parental leave


• Free access Employee Assistant Program


• We are a diverse workplace and equal opportunity employer

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.