Area Manager

Yo-Chi - Embrace the Chi Pty Ltd; City of Brisbane; On-site; AUD 85,000 - 125,000; Full time

Benefits offered by this job

Car allowance

Performance bonuses

Volunteer days

Job summary

Yo-Chi - Embrace the Chi Pty Ltd in Brisbane is seeking an experienced Area Manager to lead 3–5 venues across the region. You will partner with Venue Leaders to elevate performance, coach leaders, and drive growth as Yo-Chi expands.

This role blends hands-on operations with strategic leadership, focusing on people development, customer experience, and financial performance. You’ll lead from within, set high standards, and help open new venues while building a vibrant, values-led culture.

Qualifications

• Proven experience leading multiple venues in hospitality / QSR.
• Ability to coach and develop Venue Leaders.

Responsibilities

• Lead and develop a growing group of venues through coaching of Venue Leaders.
• Support new venue openings and set teams up for long-term success.
• Drive results across people, customer experience, operations, labour, engagement, and finances.
• Build high-performing, values-led teams with accountability and culture.
• Stay hands-on and connected to venue operations while leading from within.
• Lift standards and capability across all venues in the region.
• Train, coach, and provide real-time feedback to drive growth.
• Identify opportunities for improvement and take proactive action.
• Partner with marketing and support teams to strengthen community connections.

Skills

Multi-site leadership

Coaching leaders

Hospitality operations

People-first leadership

Commercial mindset

Job description

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We’re a proud family owned Australian business that has been growing year on year, with even bigger goals ahead.

With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring.

That’s how we Share the Chi!

We’re looking for an experienced and passionate Area Manager to lead 3–5 venues across the Brisbane region as Yo-Chi continues its exciting growth journey. This is a unique opportunity to join the brand during a major growth phase and play a key role in shaping the future of Yo-Chi in QLD.

As Area Manager, you’ll work closely with Venue Leaders to elevate performance, strengthen capability, and build a culture of accountability, care, and excellence. This is a role where you’ll lead through influence, coaching, developing, and inspiring leaders to consistently deliver at a high level while contributing to the continued growth of the brand.

Why Yo-Chi?

• Competitive salary + car allowance + performance bonuses that recognise and reward the impact you make.
• Two paid volunteer days each year so you can give back together with your team
• Generous Yo-Chi discounts so you can enjoy what we create
• Strong focus on career acceleration because we’re building leaders, not just managing venues.
• The opportunity to join one of Australia’s fastest growing hospitality brands during an exciting stage of expansion.
• Be part of the exciting growth journey in Queensland, with multiple new venues still to come this year.
• A culture worth staying for, with connection, feedback, and high energy at the heart of everything we do.
• A wellbeing first approach, with access to our Happiness Hub for wellness, learning, and support.
• Enjoy autonomy in a role where initiative, leadership, and ideas are genuinely valued.

What You’ll Do:

• Lead and support a growing group of venues through strong coaching and development of Venue Leaders.
• Support new venue openings and help set teams up for long term success.
• Drive results across people, customer experience, operations, labour, engagement, and financial performance.
• Build high performing, values led teams with strong accountability and team culture.
• Stay hands on and connected to venue operations, visible, involved, and leading from within.
• Lift standards, consistency, and capability across all venues in your region.
• Train, coach, and provide meaningful real time feedback that drives growth and performance.
• Identify opportunities for improvement and take proactive action to strengthen results.
• Partner with marketing and support teams to build strong community connections and local brand impact.

What We’re Looking For:

• Proven experience in a multi-site Area Management leadership role within QSR or hospitality.
• A people first leader who knows how to coach, influence, and inspire experienced teams.
• Strong operational understanding across labour, cost control, service standards, and venue performance.
• Commercially minded with the ability to drive results while maintaining a strong team culture.
• A leader who sets clear expectations, holds standards high, and celebrates success.
• Hands on, proactive, and highly engaged, you lead from within.
• Someone who thrives in fast paced environments and is excited by growth and expansion.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.

Yo-Chi was born from an idea to bring together delicious frozen yogurt with an infinite flow of good energy, in a space where people of all ages feel equally welcome.

The intention was to inspire creativity, encouraging customers to handcraft their own bespoke piece of unimaginable deliciousness.

Yo-Chi kick started Melbourne’s self-serve frozen yogurt scene with the opening of its first venue in Balaclava in September 2012.

Today, we’re preparing to open venues all over the country.

We’re proud to be a family owned Australian business, and chi remains at the heart of everything we do.