Area Manager

InvoCare Australia Pty Limited; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Reward and recognition programs

Tailored induction and training

Well designed facilities

Networking opportunities

Birthday and paid parental leave

Employee Asssembly Program

Diversity, Equality & Inclusion

Job summary

InvoCare Australia Pty Limited is seeking an Area Manager to oversee respectful collection and transportation of beloved pets for cremation. You will support grieving families with empathy, coordinate pet collections from clinics and homes, and ensure high standards in vehicles and processes.

The role requires compassion, strong organisational skills, and the ability to lift up to 25 kg, with a full driver's license.

Qualifications

• Must demonstrate empathy for families during difficult times.
• Proven ability to communicate clearly with clients and clinics.
• Strong organisational skills and attention to detail.
• Ability to lift up to 25 kg and operate in a clean, respectful environment.

Responsibilities

• Carry out pet collections from veterinary clinics with dignity.
• Collect pets from owners' homes and return ashes to clients.
• Ensure vehicles and work areas meet high standards.
• Plan daily runs and operate efficiently to meet run requirements.

Skills

Compassion and empathy

Customer service excellence

Clear communication

Strong organisational skills

Professional handling of deceased pets

Safe lifting procedures

Full driver's license

Job description

Embrace a meaningful role as an Area Manager, responsible for the compassionate collection of beloved pets for cremation. Your caring touch will bring comfort to others.

Have you considered a career helping people and families through a difficult time in their life?

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Pets in Peace forms part of the wider InvoCare Brand, we are the leading provider of pet cremation services in QLD with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

Embrace a meaningful role as an Area Manager, responsible for the compassionate collection of beloved pets for cremation. As an Area Manager you will be dedicated to ensuring respectful and compassionate collection and transportation of beloved pets to our facility for cremation services. The role involves compassion, empathy and providing peace of mind to pet owners during a sensitive time. If you are someone who thrives on making a difference in people's lives, then this role is your opportunity to shine.

Duties of an Area Manager:

• Carrying out pet collections from veterinary clinics, which entails handling deceased animals with respect and dignity (all pets are hygienically bagged and kept chilled)
• Collecting pets from owners' homes
• Returning pet ashes to clients at home and in veterinary clinics
• Thoroughly reviewing and accurately fulfilling system requirements with meticulous attention to detail
• Ensuring that vehicle and work areas are maintained at the highest standards
• Navigating daily runs with efficiency aligned to the run requirements

About you:

• A passion for helping others at difficult times
• Compassion for animals and emotional intelligence
• Exceptional customer service skills, you're an effective and clear communicator
• Strong organisational skills and thrives working in a clean and tidy environment
• An ability to handle deceased pets in a professional and compassionate manner
• Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift up to 25kg
• Required to hold full driver's License with no restrictions
• Open for Medical Assessment and Q-Vax

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.

Perks and benefits Reward and recognition programs Tailored induction and training programs Well designed and fitted out locations Networking opportunities Birthday and paid parental leave Free access Employee Assist Program Annual family day social events Diversity, Equality & Inclusion