APS5 Internal Review Officer — Impactful 12‑Month Contract

Talent Corp; Parramatta; On-site; AUD 65,000 - 88,000; Full time

Job summary

Talent International is recruiting for an APS5 Internal Review Officer to work for a Federal Government client at NSW office locations. The role is a 12-month contract with potential extension, paying AU$55.24 per hour plus super.

Typical hours are 7.6 per day (38 per week). You will undertake internal reviews, prepare evidence-based recommendations, communicate decisions, and manage sensitive matters with trauma-informed, participant-centred approaches.

Qualifications

• Experience managing caseloads, competing priorities and deadlines within a service delivery, regulatory or review environment.
• Sound judgement when managing complex or sensitive matters.
• Strong communication and stakeholder engagement skills.
• Experience within government, administrative review, disability, human services or a related environment.
• A commitment to inclusive, respectful and participant-centred service delivery.
• Knowledge of the NDIS will be highly regarded.
• Familiarity with administrative law proceedings.
• Experience or qualifications in an allied health profession.
• Experience in insurance underwriting, actuarial work or claims management.

Responsibilities

• Undertake internal reviews by gathering, assessing and analysing information against relevant legislation, rules, operational guidelines and policies.
• Prepare evidence-based recommendations to support lawful and consistent decision-making.
• Clearly communicate decisions, review outcomes, review rights and appeal processes to participants and representatives.
• Apply trauma-informed, person-centred and culturally responsive approaches when handling sensitive or complex matters.
• Manage a caseload of reviews, balancing competing priorities and meeting legislative and operational deadlines.
• Maintain accurate records and documentation to support transparent and defensible review processes.
• Contribute to quality assurance, service improvements and business process enhancements.
• Maintain current knowledge of relevant legislation policies and operational practices.

Skills

Caseload management

Communication skills

Stakeholder engagement

Regulatory experience

NDIS knowledge

Administrative law

Allied health background

Insurance/claims knowledge

Education

Allied health qualification

Job description

Talent International is recruiting for an APS5 Internal Review Officer to work for a Federal Government client at NSW office locations. The role is a 12-month contract with potential extension, paying AU$55.24 per hour plus super.

Typical hours are 7.6 per day (38 per week). You will undertake internal reviews, prepare evidence-based recommendations, communicate decisions, and manage sensitive matters with trauma-informed, participant-centred approaches.