APS5 Internal Review Officer - Administrative Justice

Randstad; Geelong; On-site; AUD 63,000 - 89,000; Full time

Job summary

Randstad Pty in Geelong is seeking an APS5 Internal Review Officer for a 12-month assignment to conduct internal administrative reviews of eligibility and participant funding. The role emphasizes defensible, person-centred recommendations and adherence to legislative guidelines.

You will assess evidence, manage a diverse caseload, and clearly communicate outcomes to participants and representatives, while maintaining trauma-informed, confidential practices in a government setting.

Qualifications

• Demonstrated ability to interpret and apply legislation, policy, and operating frameworks in government or human services.
• Proven capability to analyse detailed evidence, form sound judgments, and write defensible findings.
• Strong time management to handle caseloads and meet deadlines.
• Excellent interpersonal skills with sensitivity to participants.
• Experience with digital case management systems and CRM platforms.
• Understanding of privacy and confidentiality in public sector work.

Responsibilities

• Evidence assessment and recommendations: review information to form lawful, consistent review recommendations.
• Caseload management: prioritise a dynamic caseload to meet statutory timeframes.
• Participant-centred communication: explain outcomes, rights, and appeal processes clearly.
• Trauma-informed engagement: apply trauma-informed, culturally responsive approaches.
• Defensible record keeping: document decisions and maintain case files in systems.
• Continuous improvement: support quality assurance and service improvement.

Skills

Legislation interpretation

Policy application

Evidence analysis

Stakeholder communication

Digital case management

Privacy & confidentiality

Education

Administrative law background

Disability experience

Healthcare background

Complaints management

Tools

CRM platforms

Microsoft Office

Job description

Randstad Pty in Geelong is seeking an APS5 Internal Review Officer for a 12-month assignment to conduct internal administrative reviews of eligibility and participant funding. The role emphasizes defensible, person-centred recommendations and adherence to legislative guidelines.

You will assess evidence, manage a diverse caseload, and clearly communicate outcomes to participants and representatives, while maintaining trauma-informed, confidential practices in a government setting.