APS5 Internal Review Officer

Talent Corp; Sydney; On-site; AUD 63,000 - 89,000; Full time

Benefits offered by this job

Superannuation

Job summary

Talent International invites applications for an APS5 Internal Review Officer across NSW locations. This 12-month contract offers $55.24 per hour plus Super, with a typical 7.6 hour day (38 hours/week).

The role focuses on conducting internal reviews, gathering and analysing information, and providing evidence-based recommendations within a government context. You will communicate decisions clearly to participants and stakeholders, apply trauma-informed approaches, and manage a balanced caseload

Qualifications

• Experience managing caseloads in service delivery, regulatory or review settings.
• Ability to apply trauma-informed and participant-centred approaches.
• Knowledge of government processes and disability or human services helpful.

Responsibilities

• Undertake internal reviews by gathering and analysing information against legislation and policies.
• Prepare evidence-based recommendations to support decisions.
• Clearly communicate review outcomes and appeal processes to participants.
• Maintain accurate records and support quality assurance and improvements.
• Keep up-to-date with relevant legislation and practices.

Skills

Caseload management

Stakeholder engagement

Regulatory know-how

Communication skills

Job description

Talent International is currently recruiting for an APS5 Internal Review Officer to work for one of our Federal Government clients at any of the office locations in NSW. The position is a 12-month contract with the possibility of extension. The role pays $55.24 per hour + Super.

7.6 hours per day and 38 hours per week

Talent International is currently recruiting for an APS5 Internal Review Officer to work for one of our Federal Government clients at any of the office locations in NSW. The position is a 12-month contract with the possibility of extension. The role pays $55.24 per hour + Super.

7.6 hours per day and 38 hours per week

About The Role

• Undertake internal reviews by gathering, assessing and analysing information against relevant legislation, rules, operational guidelines and policies.
• Prepare evidence-based recommendations to support lawful and consistent decision-making.
• Clearly communicate decisions, review outcomes, review rights and appeal processes to participants and representatives.
• Apply trauma-informed, person-centred and culturally responsive approaches when handling sensitive or complex matters.
• Manage a caseload of reviews, balancing competing priorities and meeting legislative and operational deadlines.
• Maintain accurate records and documentation to support transparent and defensible review processes.
• Contribute to quality assurance, service improvements and business process enhancements.
• Maintain current knowledge of relevant legislation policies and operational practices.

About You

To be successful, you will demonstrate

• Experience managing caseloads, competing priorities and deadlines within a service delivery, regulatory or review environment.
• Sound judgement when managing complex or sensitive matters.
• Strong communication and stakeholder engagement skills.
• Experience within government, administrative review, disability, human services or a related environment.
• A commitment to inclusive, respectful and participant-centred service delivery.
• Knowledge of the NDIS will be highly regarded.

Desirable Experience

• Familiarity with administrative law proceedings.
• Experience or qualifications in an allied health profession.
• Experience in insurance underwriting, actuarial work or claims management.