APS5 Internal Review Officer

Talent; Parramatta; On-site; AUD 65,000 - 88,000; Full time

Job summary

Talent International is seeking an APS5 Internal Review Officer to support a Federal Government client across NSW locations. The role is a 12-month contract with the possibility of extension and pays $55.24 per hour plus Super.

Typically 7.6 hours per day (38 hours per week). You will undertake internal reviews, assess information against legislation, and prepare evidence-based recommendations to guide lawful decisions. Trauma-informed and participant-centred approaches are essential.

Qualifications

• Experience managing caseloads with competing priorities in a service delivery or regulatory setting.
• Strong communication and stakeholder engagement abilities.
• Knowledge of government processes and administrative law.
• NDIS knowledge is highly regarded.

Responsibilities

• Undertake internal reviews by gathering, assessing and analysing information against relevant legislation, rules, operational guidelines and policies.
• Prepare evidence-based recommendations to support lawful and consistent decision-making.
• Clearly communicate decisions, review outcomes, review rights and appeal processes to participants and representatives.
• Apply trauma-informed, person-centred and culturally responsive approaches when handling sensitive or complex matters.
• Manage a caseload of reviews, balancing competing priorities and meeting legislative and operational deadlines.
• Maintain accurate records and documentation to support transparent and defensible review processes.
• Contribute to quality assurance, service improvements and business process enhancements.
• Maintain current knowledge of relevant legislation policies and operational practices.

Skills

Caseload management

Stakeholder engagement

Communication skills

Regulatory environment experience

Education

Allied health qualification

Job description

Talent International is currently recruiting for an APS5 Internal Review Officer to work for one of our Federal Government clients at any of the office locations in NSW. The position is a 12-month contract with the possibility of extension. The role pays $55.24 per hour + Super.

7.6 hours per day and 38 hours per week

About the role

• Undertake internal reviews by gathering, assessing and analysing information against relevant legislation, rules, operational guidelines and policies.
• Prepare evidence-based recommendations to support lawful and consistent decision-making.
• Clearly communicate decisions, review outcomes, review rights and appeal processes to participants and representatives.
• Apply trauma-informed, person-centred and culturally responsive approaches when handling sensitive or complex matters.
• Manage a caseload of reviews, balancing competing priorities and meeting legislative and operational deadlines.
• Maintain accurate records and documentation to support transparent and defensible review processes.
• Contribute to quality assurance, service improvements and business process enhancements.
• Maintain current knowledge of relevant legislation policies and operational practices.

About you

To be successful, you will demonstrate:

• Experience managing caseloads, competing priorities and deadlines within a service delivery, regulatory or review environment.
• Sound judgement when managing complex or sensitive matters.
• Strong communication and stakeholder engagement skills.
• Experience within government, administrative review, disability, human services or a related environment.
• A commitment to inclusive, respectful and participant-centred service delivery.
• Knowledge of the NDIS will be highly regarded.
• Familiarity with administrative law proceedings.
• Experience or qualifications in an allied health profession.
• Experience in insurance underwriting, actuarial work or claims management.